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Customer Ideas Portal

Showing 593

Ability to Download Qos Reports

Currently, customers have to copy and paste data from the QoS portal for each incident. Preferably, they would want to download the data.
Rich Salazar over 2 years ago in RingCentral Analytics 4 Future consideration

Delete bulk messages/Conversation in Unified App

There needs to be a way for admins to delete bulk messages.
Guest about 3 years ago in RingCentral Web/Desktop App 23 Future consideration

Create Shareable Link to RCV Recordings

Currently RCV only allows you to share RCV recordings directly with participants in that specific meeting. It would be useful to have a direct link to the recording that anyone could access, sent by some other means (e-mail, IM, etc.). The inabili...
Dave Carlson about 2 years ago in RingCentral Video 6 Future consideration

Custom fax coverpage upload allowable for Email faxes please!!! - HIPPA

Good afternoon, I was very happy to see that Ring Central Desktop ap fax allows me to create a custom fax cover sheet to add on all outgoing faxes processed through the desktop ap because our company is required to have a specific HIPPA statement ...
Alex McClelland over 3 years ago in RingCentral Phone 30 Future consideration

Allow Queue Managers to Log Users in\out of a queue.

Allow Queue Managers to Log Users in\out of a queue.
Randy Haun over 2 years ago in RingCentral Analytics 0 Future consideration

On live reports it will be helpful to see how long someone has been on do not disturb and have the system count the minutes or adding a timer, so management can track this information.

Currently, this is not on performance reports and its not feasible to sit and monitor manually how long someone has been on DND status. This is important to ensure agents are available and not on DND outside of management guidelines.
Guest over 2 years ago in RingCentral Analytics 0 Future consideration

User group access call log of the same user group

☐ I have sales department that for training purposes would like to access call log for their own department. I don't want them to be in manager/admin group because they should not see call log of management or CEO.
Bojan Tomas about 3 years ago in RingCentral Admin Portal / RingCentral Web/Desktop App 6 Future consideration

911 Alert Routing

We have 44 offices in 5 states. Each state has a different District Manager. Currently anyone we add to get a 911 alert, gets the 911 alert regardless of which state the 911 call was made from. It would be helpful if we could say "If someone from ...
Guest about 3 years ago in RingCentral Phone 5 Future consideration

Auto reply SMS to missed calls

I would like to have an auto reply text message sent out for a call that is missed to the customer who placed the call.
Guest over 2 years ago in RingCentral Web/Desktop App 10 Future consideration

Public RingCentral Video API

Vote for this idea to join the waiting list for access to the upcoming RingCentral Video API. This idea pertains to making available to developers and partners a public RingCentral Video API that would contain the following features: Ability to cr...
Byrne Reese over 2 years ago in Developer Platform and APIs / RingCentral Video 1 Future consideration