Customer Ideas Portal

To be able to know how long a call has been monitored for the productivity of quality auditors. Apart from being part of the Reports/Analytics, it should also be available for Salesforce Task Object

I cannot receive phone calls with this system for 2 factor login authentication. If this isn't resolved I'm going to have to go back to the landline. Every bank is now requiring 2 factor as well as many other website logins. Please support this ap...

If it is supposed to work I don't see the option for every call.

Provider was able to answer phones on his desktop if i needed to transfer a call to him in his office. Per ringcentral employee it is called "flip call" but since update no longer able to do. Providers loved this feature. per ring central IT featu...

We need Ring Central to give us the ability to create an independent evaluation not tied to an interaction (call or email) that are sent in RC Contact Center. We need to evaluate live chats and back office items that are not handled in Ring Central.

I am Unable to send URL from SMS. Is there any feature that activate for this purpose.

This future will improve a lot like Nextiva or other companies. When someone call Ringcentral sync with Quickbooks and Pull customer name and orde, so you can provide service better

Often times it’s just quick chat that can closed when done. Having to clicking the 3 dots next to the name then navigate to Close is also cumbersome.

When my team is making outbound calls they have three direct number "call from numbers" this is causing a host of problems if employees don't remember to set their call from number to their actual direct number every time they're logging into the ...

I want to be able to disable internal calling for some users. We do not allow our agent to make internal calls through ringcentral but do allow messaging under certain teams.