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Customer Ideas Portal

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Add SMS Texting to Reporting Analytics

There are great insights in the Analytics portal but there is nothing that shows SMS traffic. With the 10DLC TCR effort, it would be great to see who is using the feature and what kind of stats and trends there are behind the traffic.
Craig Youngs 3 days ago in RingCentral Analytics 0 New

Provide Reporting for Offline Users

Would like to have a report generated for when a user goes into "Offline" status. In the Audit Log, we are able to see if a user is in DND and when they are available, but not for when they are "Offline"
Harrison Beall 3 days ago in RingCentral Web/Desktop App 0 New

Text Notification to use a different ringer source rather than the default voice

We have customer's requesting to separate the ringer source for Text notifications giving them the capability to continue using the headset and when stepping away from desk will still hear the PC speaker ringing using a customize ringtone. This ap...
Vince Vales Jr 3 days ago in RingCentral Web/Desktop App 0 New

Make RC User Status visible from contacts or groups

Currently, user status is only visible in the messaging. From RC app, it would be great to see user status in contacts or within groups without opening the user profile. The "Red Dot DND" is good but also need to make user status visible.
Reiner Carrera 3 days ago in RingCentral Phone 0 New

Schedule changes to Call Queue membership

When a member of a call queue is scheduled to be unavailable to answer calls within the queue, I would like to schedule the changes ahead of time to remove that person and add other members to fill in for that queue (to cover for the unavailable p...
Glenn Rhodes 3 days ago in RingCentral Admin Portal 0 New

Interaction Failed to Deliver - Due to misspelled email address

We have a scenario where a sent email interaction failed to deliver due to an incorrect email address. The agent received a call from the recipient. The recipient stated they did not receive the email. The agent then reviewed what was sent and not...
Glen Shade 3 days ago in RingCentral Engage Digital 0 New

Tagging White listed numbers

Is it possible to tag incoming calls with a warning?Within our spam filtering our company messaging (outlook/exchange) it is possible to tag an email that is coming from an external sender, not from someone inside the company. Would it be possible...
Mike Dickson 3 days ago in RingCentral Phone 0 New


The new LOB for KPI's is very confusing and not very user friendly . The previous format was much easier to follow. I suggest reverting back to the old format or a similar map of the workflow.
Tracy Alexander 3 days ago in RingCentral Admin Portal 0 New

Evaluate Logitech H540 as an approved headset for Engage

Hello, Please evaluate (and hopefully approve) the Logitech H540 headset as an approved headset for Engage. This is a cost effective headset selection for high turnover agent populations. Thank you!
Selena Lewis 3 days ago in RingCentral Engage Voice 0 New

Ability to improve the system limitation feature

I hope that you may be able to take a look at this considering to update the system limitation feature. Like if someone have 2 units PC and laptop and using the same account for ringcentral phone, both of them would synchronize. For example, I hav...
Chelsea Cutamora 3 days ago in RingCentral Phone 0 New