Customer Ideas Portal

All there to be more than 10 members of a ring group or allow call queues to flow from one to another if unanswered.

ENTER to answer calls

Suggesting adding integration with the WealthBox app.

on the live report tab where you see the queue wise calls, we should be able to click on that and it should be able to give us the report of all the calls so that we can simply download the report from that tab only and we dont have to go anywhere...

I created a custom fax template and applied the 'notes' section to be pulled in. However when I add text to the notes section when sending a fax, it looses the formatting (i.e. Enter to a new line). I called and spoke with support who confirmed it...

If you had a message that didn't retain to you but didn't want to delete it incase you needed to text that person again some day then you can find the messages.

Would allow us to see trends by day, week, month, etc. Would reduce stress of managers at end of day that they have to remember to download (export) daily report.

It is really annoying when I have to go in and add a comment "Adding Attachments" when I attach screenshots, logs, and other information. This is a great opportunity for an automated notification once an attachment is added so customers don't need...

a widget to show the avg answer time of all calls on the SLA widget, so we can see how far off the SLA we are.

Right now, when soemone calls our main line or one of our direct lines, we are required to upload a 'greeting' or 'intro' before the line starts to ring. This is great for our main line, however, we think that there should be an option to remove i...