Customer Ideas Portal

when a client texted in on the main number , allow multiple users to see and respond to there message. grasshopper has this because there is only 1 number to work through

The User Reset and Assign capability is only available for users with a Super Admin role. It would be beneficial if this capability was an option when creating a custom role. There are areas of the Super Admin role that some of my team members sho...

PDF for easy reading and better formatting. Improve excel formatting on subscribe reports. Its not easy to see all the data at once, going down the column one by one.

I would like to have an option to download or email the adoption and usage report as shown on the screen in a .pdf format. Currently, the only option is excel format without graphs.

The "From" or "Calling Party" field is available in the Call Log but there does not seem to be a way to run historical reports on outbound calls made based on the Calling Party Number used for the outgoing call.

All the popular apps for IT firms have the possibility to type code blocks (snippets) directly into the input field, with tripple back-tick delimiters and optional code language spec. Example 1, without code spec, should only be formatted as monos...

Can Analytics show territory by area codes, so we can see the density of calls being made to a territory/regio

When you manually download a report you can choose xls or csv format but when you set up a subscription there is no csv option. Please could this be added?

There should be a page that lists all agents and their last call time to track productivity. It should be highlighted after a certain amount of minutes.

We make calls from RingOut in addition to using the desktop Phone app. The call counts are very different in LOB to the performance reports and live reports, does it include these?