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Customer Ideas Portal

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Sync desk phone status to RingCentral app

Need a feature to synchronize the status of a desk phone to the RingCentral apps. Example: If the Yealink device will be set to DND, the RingCentral apps status should change to DND as well.
Vanessa P 8 months ago in RingCentral Web/Desktop App 0 Under review

Want to turn off the ability for external calls to RC to dial by extension number after a greeting or from IVR.

Want to turn off the ability for external calls to RC to dial by extension number after a greeting or from IVR.
PAWLOS 7 Holdings 8 months ago in RingCentral Admin Portal 0 Under review

We need a custom fillable Fax cover page to be added right onto ring central.

We need to have quick easy access to a custom, FILLABLE, fax cover page. We send out faxes all day and each fax is different. We need to be able to fill in the cover page right on ring central. I spoke with one of your technicians and he said if w...
Britney Baan 8 months ago in Developer Platform and APIs 1 Under review

Our customer request that a call queue member still get a second queue calls from the queue if they are already on another call.

Our customer request that a call queue member still get a second queue calls from the queue if they are already on another call.
Main main Jordan Bamba 8 months ago in RingCentral Admin Portal 0 Under review

Reports to generate the caller id number set up for all users

Wants to have an available reports that will show the caller id number set up for all users
Khalee Si 8 months ago in RingCentral Admin Portal 0 Under review

Ability to disable pop up on the incoming call using RingCentral app

Ability to disable pop up on the incoming call using RingCentral app
Jonas San Luis 8 months ago in RingCentral Web/Desktop App 0 Under review

Record of all actions per contact

It would be useful to have a record of all actions that take place for each contact. For instance: Date - outbound call @1:33pm - No Answer, sent text message @ 1:36pm (and what the text was). Or, Contact, date - conference call (the recording fil...
Teresa Jacobsen 8 months ago in Developer Platform and APIs 1 Under review

Set schedule for automatic deletion of Call Recordings

Our use-case is that we want to store calls for as short period - just to protect our staff from abuse from callers. At the same time we don't want to retain calls for any longer than needed for compliance reasons.
Maribel Lopez 8 months ago in RingCentral Admin Portal 0 Under review

If in any case can we an Operator can be shared to multiple extension or call queue since some provider is using this kind of process

If in any case can we an Operator can be shared to multiple extension or call queue since some provider is using this kind of process
Zanrakuzai Batuzai 8 months ago in RingCentral Admin Portal 0 Under review

Setting to Remove Agent Ability to Toggle Disconnect/Connect

We need a setting to remove the Disconnect/Connect toggle button for agents so that as long as they are logged in and Available they are connected (offhook).
Ashley Coy 8 months ago in RingCentral Engage Voice 0 Under review