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adding custom fields like social media urls in the user profile section

I have users asking for the ability to add their social media urls to their profiles. Admins should be able to add custom fields like Instagram, TikTok, Twitter and LinkedIn to the user profile section. Right now you have Name, Email, department, ...
American Influencer Council 13 days ago in RingCentral Mobile App 0 Under review

Limit number of calls presented to a queue

customer had 3 phone liness before switching to Ring. Fourth caller got a telco busy-we want to replicate
Unified Technologies 13 days ago in RingCentral Web/Desktop App 0 Under review

Make wrap time block calls from all queues.

When fininsh a call in q quque with wrap up time the wrap up time should block call from all queus. Right now if a person is a memer of multiple queues, the wrapup time has no real purpose as you can get calls for any of the other queues during yo...
Bryan Levinsky 13 days ago in RingCentral Phone 0 Under review

MAX agent lookup email addresses in corporate directory

When working in the MAX agent, be able to lookup and insert email addresses (to the TO/CC/BCC fields) from the corporate directory.
Ari Fass 13 days ago in RingCentral Contact Center 0 Under review

Don't use the name I use for my internal org on your public facing boards

Surprised that I'm sharing my internal name with this board. Glad I wasn't announcing the days of my PTO when I posted my last idea. This strikes me as a violation of privacy, RC. I'm not one to get worked up, but I'd strongly advise you to do som...
Rick Case x567 (PT) 13 days ago in RingCentral Web/Desktop App 0 Under review

Prevent link previews for listed admin-curated list of certain domains and subdomains

Admin should be able to define a list of subdomains and domains for which links will never show link previews. For example, suppose an organization often shares links to another app's pages where their staff has to be logged in. I would suggest th...
Rick Case x567 (PT) 13 days ago in RingCentral Web/Desktop App 0 Under review

Out of office message for texts

With clients starting to utilize the texting feature with our team, we need to be able to notify our clients if they text a team member who is out of the office - like you do with emails. It would be great if this could pull in from the out of off...
Emily Westmoreland 13 days ago in RingCentral Web/Desktop App 0 Under review

Add Inbound Fax Analytics

Please add the ability to quantify inbound fax via the analytics portal. We currently utilize over 200 virtual extensions that act as a fax inbox for our sites. We would like the ability to view the total number of received inbound faxes across al...
Brett McVay 14 days ago in RingCentral Analytics 0 Under review

Money ring tone like it shows in notifications

I would like the money ringtone to sound when my phone rings with a business call from my forwarded ring central account. It is available for notifications but not for a ring tone.
Jeff Schendel 14 days ago in RingCentral Mobile App 0 Under review

Scheduling agent in Queues

Our supporter care team needs to schedule our French Queue in a way that an agent is available for the queue every other week. Using Custom Rules does not work for that purpose. The closest option is to add a Custom Rule that sets this agent's ext...
Dominic Rouette 14 days ago in RingCentral Admin Portal 0 Under review