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Customer Ideas Portal

Showing 4761

Add Meeting-ID as column in bulk download

It is useful when using InContact to be able to download the Meeting-ID as part of the bulk user download. This allows bulk upload into InContact for Meeting-ID Please add a new column to the bulk user download for Meeting-ID
Donald Prescott 3 months ago in RingCentral Admin Portal 0 Under review

Failed Fax Preview

It would be helpful if we could have a fax preview like you have in the admin portal for the failed faxed in the app. It would be easier to figure out what and why it's not being sent in the app.
Shamsia Nainar 3 months ago in RingCentral Web/Desktop App 0 Under review

Restrict Outbound Calls | Only Allow Outbound Calls to Assigned Numbers

Submitting on behalf of a customer. A client would like to only allow users to call specific numbers that they assign, meaning if the numbers that they dial are not in the list of assigned numbers, it shall not go through or it should be restricte...
Jorge Mico 3 months ago in RingCentral Admin Portal 0 Under review

Second member can answer a call to a queue

Recently had an issue where I answered a call to our main number (call queue). When I tried to transfer it, my computer froze up. I could still talk to the caller, but I couldn't do anything to the call. It would've been nice if another call queue...
Mandy Casey 3 months ago in RingCentral Phone 0 Under review

Add reporting for use of specific extensions (like message only extensions)

We often send callers (or offer callers) the ability to leave a message in a message only extension, but we do not have any good reporting of how often this is being used. It would be really helpful to know when a patient selects to transfer to an...
Jim Palmer 3 months ago in RingCentral Phone 0 Under review

Remove email notification to the users when adding or remove users in call monitoring.

Remove email notification to the users when adding or remove users in call monitoring.
Maribel Lopez 3 months ago in RingCentral Admin Portal 0 Under review

Annotation Problem

Annotations are disappear after couple of seconds. It should not disappear until we erase it. Can you please help to fix this issue. Thank you!
Mamatha Kamineni 3 months ago in RingCentral Meetings & Webinar 1 Under review

All cases to show on https://support.ringcentral.com/case.html

We just want to have all the cases open on our account aside from the web cases created to be tracked on https://support.ringcentral.com/case.html
Genaro Habla 3 months ago in Developer Platform and APIs 0 Under review

Multiple fax numbers for one user

Businesses often have a backup fax number and it is pretty tedious to have to go between users to check both fax numbers since only one fax number is allowed per user. Would it be possible to add the function to allow multiple fax numbers for one ...
Danica Philadelphia 3 months ago in RingCentral Admin Portal 0 Under review

When DND status is changed on a hardphone, can you update the desktop app to show the same status?

Currently when a user puts DND on their hardphone, the desktop app says the user is offline and not DND. Can you make the desktop app reflect that the user is on DND when they put DND on their hardphone? We have a lot of users that only use the ha...
Stephanie Muston 3 months ago in RingCentral Phone 0 Under review