Customer Ideas Portal

Currently a users only way to edit their after hours greeting is via the app or web site. Even if the after hours greeting is active a user cannot edit it by calling into the VM system - the edit always applies to the Work Hours Message.

We pay for a custom on hold recording that is updated at least once a month. We have to upload that new recording into the extension for each of our receptionists one at a time. We would like to be able to upload the custom on hold recording and a...

Phone and Text unread/missed calls are showing up with an orange number, but messages is gray. This makes it very hard to see unread messages if you don't hear the sound.

We'd like to see support of the RC Scheduler add-in for Outlook on Microsoft Duo.

Billing contact person should be contacted through RingCentral number in all cases except if the service is no longer available for some reason.

Many of our users have custom rules with a custom voicemail greeting. They use them for "out of office", "in a meeting", "out to lunch", etc. When a Custom rule is applied, the custom greeting is heard by callers dialing the DID and through the ma...

Turn off messaging feature per Role. Allow customer to be able to select the Role to not have access to messaging with Desktop or mobile app. This will allow customer to restrict outside contractors for security reasons.

I contacted support to ask how to Block calls for our internal paging system for all external lines and only allow calls from internal extensions. Currently anyone can call that number send a page throughout the organization. They told me to go to...

provide under analytics the ability to print a report of all phone numbers that called in and participated on a conference call.

When calling leads, we leave the same voicemail 100s of times a date. Would like to have a way to click to play recording to the customers voicemail. So when calling out and voicemail prompts me I would like to leave the pre-recorded message at th...