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Customer Ideas Portal

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Save mass text message groups

In our use case of mass texting, we would like to be able to save contact lists and then easily mass text those different groups. For example, texting members of a particular town, or students at a particular school, etc. This would not be for gro...
Nate Bernitz 6 months ago in RingCentral Web/Desktop App 3 Needs more information

Need to be able to have speaker view hovering when talking to clients on Video

Need to be able to have speaker view hovering when talking to clients on Video.
Onyebuchi Ogbo 6 months ago in RingCentral Video 1 Needs more information

Sync with Quickbooks

This future will improve a lot like Nextiva or other companies. When someone call Ringcentral sync with Quickbooks and Pull customer name and orde, so you can provide service better
Willow Team 6 months ago in RingCentral Phone 1 Needs more information

Fax receipt confirmation

It would be of great help to get a receipt that a fax has been received. I get a note that says it has been sent, but no confirmation that it has been received at the other end.
Viva USA FAX 6 months ago in RingCentral Phone / RingCentral Web/Desktop App 1 Needs more information

Group Video calling without sharing a link

It would greatly improve productivity to have a group video call feature like Slack does. We found that extremely helpful but would like to stay on one platform opposed to two.
A Mother's Prayer 6 months ago in RingCentral Web/Desktop App 2 Needs more information

Make it easier for user interface, scheduled texting, mass texting

Your interface is outdated and can be used more efficiency. It's time consuming on how to create mass texts and scheduling them.
Kirsten Kuhar 7 months ago in RingCentral Web/Desktop App 3 Needs more information

Event Calendar Repeat options

I would like more options for repeating events on the calendar. We have a bi-weekly meeting, but I have to manually create the event since the repeating options are only "every day, every weekday, every week, every month, every year."
Will Spragg 7 months ago in RingCentral Web/Desktop App 2 Needs more information

Add an ‘x’ to close button next to each name in Messaging

Often times it’s just quick chat that can closed when done. Having to clicking the 3 dots next to the name then navigate to Close is also cumbersome.
Becki Strader 7 months ago in RingCentral Web/Desktop App 1 Needs more information

PLEASE remove the orange incoming call box in Pipedrive

Anytime an incoming call comes in through my RingCentral App for a customer already in our system, an orange screen will come in from the left on Pipedrive and cover the current file I am working on. See attached. It's very frustrating. I first re...
Maurissa McGeary 7 months ago in RingCentral Integrations 3 Needs more information

SMS box suggestion for phone APP in Pipedrive

Would like to be able to label each text instead of it showing as the full text when trying to select one. It would also be nice to be able to space things out so the texts are not a run on sentence when creating a template. I like to separate my ...
Maurissa McGeary 7 months ago in RingCentral Integrations 0 Needs more information