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Customer Ideas Portal

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I cannot receive phone calls with this system for 2 factor login authentication. If this isn't resolved I'm going to have to go back to the landline. Every bank is now requiring 2 factor as well as many other website logins. Please support this ap...
Donna Goldthorpe over 1 year ago in RingCentral Phone 3 Needs more information


We would like to enable the company directory setting
Nicolas de TRAKmy over 1 year ago in RingCentral Admin Portal 1 Needs more information

Automatic start of conferences / meetings

When a meeting is scheduled, all registered participants should be called automatically. If I am a participant in a meeting but was not present at the start of the meeting, the client should display that a meeting is currently running and that I h...
Manfred Horsch over 1 year ago in RingCentral Video 1 Needs more information

Allow guests the ability to initiate video call

There are a few guest users on my team and previously they were able to start video calls but something has changed and they are no longer able to start the call. Please change it back so anyone can initiate a call with anyone on the team.
Kate Hamamoto over 1 year ago in RingCentral Web/Desktop App 1 Needs more information

More Flexibility in WFM Pro

It recently came to my knowledge that in WFM Daily Rules are suggested to be kept at a 4 hour variable scheduling window. We are a business that supports 36 restaurants. Our call center hours are 6am - 12am and our agents work very flexible hours....
Lindsay Wallace over 1 year ago in RingCentral Contact Center 3 Needs more information

Answer from Android Smartwatch

If it is supposed to work I don't see the option for every call.
Marco Bonanni over 1 year ago in RingCentral Mobile App 4 Needs more information

Stop making the resource center window "active" when you interact with meeting window controls like mute, chat,etc

I Use RingCentral for meetings. That is it. I've never used the Resource Center. I find it terribly annoying that the Resouce Center window pops up over the top of my other windows that I am actually using during my meetings (e.g. Chrome, Outlook,...
Janel Cahill over 1 year ago in RingCentral Meetings & Webinar 1 Needs more information

Splitting Audio

There is no way to split audio or set up a “ride along” situation for training purposes.
Blake Abig over 1 year ago in RingCentral Web/Desktop App 1 Needs more information

flip calls to desktop

Provider was able to answer phones on his desktop if i needed to transfer a call to him in his office. Per ringcentral employee it is called "flip call" but since update no longer able to do. Providers loved this feature. per ring central IT featu...
70570 Hear USA over 1 year ago in RingCentral Phone 1 Needs more information

Independent Evaluation Not Tied to an Interaction

We need Ring Central to give us the ability to create an independent evaluation not tied to an interaction (call or email) that are sent in RC Contact Center. We need to evaluate live chats and back office items that are not handled in Ring Central.
Brenda Orozco over 1 year ago in RingCentral Contact Center 2 Needs more information