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Customer Ideas Portal

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Conference Call: Drop/Remove individuals during call

The ability to remove/drop individuals from a conference call instead of having to end the call for everyone and then call back the remaining individuals.
Travis McCarthy almost 3 years ago in RingCentral Phone 12 Future consideration

Sync RC status with Microsoft Office (Teams/Outlook)

As a company we rely on our Microsoft Teams status (NOT RC) to let our team know we are: away from our desk on lunch or breaks in a meeting on a phone call We use RC for all calls with our customers and when a team member wants to transfer a call,...
Lauren Fisher almost 3 years ago in RingCentral Integrations 15 Future consideration

Add Advanced Rules to block or forward SMS / Text Messages

We have multiple main numbers. Each number is an office number for different locations and those numbers are pointed to a call queue. For example we have 614 xxx-xxxx is going to our Columbus call queue and 336-xxx-xxxx number is going to our Sale...
about 3 years ago in RingCentral Phone 4 Future consideration

Send Text to RingCentral Number through Email

Most carriers I have worked with have the ability to send text messages to a phone number by sending an email. According to RC support this feature is not currently available. Would be a nice addition, especially for developers. Examples: ########...
Erik Jacobsen almost 3 years ago in RingCentral Phone 9 Future consideration

Allow Queue Managers to Log Users in\out of a queue.

Allow Queue Managers to Log Users in\out of a queue.
Randy Haun over 2 years ago in RingCentral Analytics 0 Future consideration

Rejecting Call Queues, send to VM

We have a few users. We offer the option for callers to press 1 to call everyone simultaneously so that the first available user can get the call. If any individual user rejects a call in the queue, RingCentral waits five seconds and then rings th...
Gregory Hitzel over 2 years ago in RingCentral Phone 13 Future consideration

On live reports it will be helpful to see how long someone has been on do not disturb and have the system count the minutes or adding a timer, so management can track this information.

Currently, this is not on performance reports and its not feasible to sit and monitor manually how long someone has been on DND status. This is important to ensure agents are available and not on DND outside of management guidelines.
Guest about 2 years ago in RingCentral Analytics 0 Future consideration

Feature to rename participants in RCV

Feature to rename participants in RCV
Guest about 2 years ago in RingCentral Video 13 Future consideration

Custom fax coverpage upload allowable for Email faxes please!!! - HIPPA

Good afternoon, I was very happy to see that Ring Central Desktop ap fax allows me to create a custom fax cover sheet to add on all outgoing faxes processed through the desktop ap because our company is required to have a specific HIPPA statement ...
Alex McClelland about 3 years ago in RingCentral Phone 30 Future consideration

Delete bulk messages/Conversation in Unified App

There needs to be a way for admins to delete bulk messages.
Guest almost 3 years ago in RingCentral Web/Desktop App 22 Future consideration