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Call Handling - put it back like it was!

Put Call Handling back like it was! I access it every day to make changes according to who is in the office and it was MUCH easier before!!
Katherine Harper 3 months ago in RingCentral Admin Portal 2 New

Mitel Do Not Disturb presence

Please add the ability for users to see when a phone has been placed on Do Not Disturb. Currently, if a Mitel phone is placed on Do Not Disturb their presence still shows green/available. If a phone is o Do Not Disturb the phone should show a red ...
Kena Mann 4 months ago in Hardware 1 New

different export file formats for the same report gives different data - what shouldn't be

If we download a performance report in Excel format there is the Session ID in first column but as we have a huge amount of call data (i.E. for month or quarter), the CSV format is the only way we can handle that. But here is where things got wors...
Holger Haase 4 months ago in RingCentral Analytics 0 New

Keep Unread Conversations Visible In Collapsed Folders

Unread conversations in folders should be visible regardless if the folder is collapsed or not unless they are muted.
Kieran H 5 months ago in RingCentral Web/Desktop App 1 New

Add the Park button to the dialer

Can you include the Park button on the main menu so it is not hidden behind the three dots.
Mario Moccia 20 days ago in RingCentral Phone 1 New

Bring back the option to keep app in foreground at all times

This feature was present in previous versions but is missing in the current release. In my job, I juggle 9+ windows on 3 screens, and the call window often gets lost behind others during calls. Keeping it on top ensures easy access while multitask...
Alyssa Carlson about 2 months ago in RingCentral Web/Desktop App 0 New

Add an customizable emergency notification on Ring Central

A Ring Central notification that is designed to pop up prominently on the screen, immediately taking priority over the other chats and glips. It also functions to simultaneously send a notification to all the phone apps. This feature is particular...
Gaege Rivera - 1603 3 months ago in RingCentral Web/Desktop App 0 New

Ability to set time allotted between key presses to enter extension and/or name

Users are timed out too fast when prompted at a dial by name/number directory to enter in their information. Would like the ability to set the amount of seconds before the system repeats the menu selections
Lori DeSocio 22 days ago in RingCentral Admin Portal 0 New

Ability to Remove or Configure Dial-In Numbers in RCV

In RCM, you had the ability to configure which dial-in numbers display when creating an invite for a meeting (
Michael Scott 2 months ago in RingCentral Video 0 New

Call Que Manager permissions

we currently do only have 3 permissions which can be assigned for Call Que Manager. - Full Access- Member management- Messages someone who would need to have both Member management & Message permissions we have to assign that person Full Acces...
Steven Basmacioglu 3 months ago in RingCentral Admin Portal 0 New