Allow Limited Extensions to be added to Call Queues
We have a call queue so all phones ring on incoming calls and having the calls come in to our limited extension (in a separate room) would allow me to answer the phone without having to run to my desk to get it.
Option on Admin UI to extend agents auto disposition timeout
Currently if you select the option auto disposition on time out within a disposition , you can only select one time frame for that option. What we need is an option for the admin to extend the disposition time out with a button on the admin ui . T...
Huge Security Vulnerability: Remove the "Express Link" feature or provide an option to disable it tenant-wide
For those who haven't noticed it, RingCentral's mobile app has an "Express Link" sign-in feature. The feature is mentioned in this KB article: https://support.ringcentral.com/article/log-in-ringcentral-app.html "Please note: If you’re logging with...
In PC Classification 16 ERROR is not a variable in retries (Skill Configuration)
If you can't tell me why CLASS 16 is happening I sure ought to be able to retry the error multiple times. There are probably other classifications not in Retry config so why not get them all in there with this submission.