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All ideas

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RingCentral Video - Reactions

Our staff love to use the "reactions" type emojis within a video meeting. This will allow participates to interact within the meeting and not have to talk. This would be a huge benefit to the Video platform. :)
Jessica Esperson 12 months ago in RingCentral Video 2 Planned

Add the "section" field for Task sorting in the new ring central app calendar - it is currently only in the classic app

helps with sorting tasks. without it, very difficult to organize tasks
Guest over 1 year ago in RingCentral Web/Desktop App 2 Planned

recording system that flags calls that use inappropriate language

Customers with full time call recordings would like to bookmark calls where inappropriate language is used for follow up...even better to have the ability to initiate a warning message if bad language is being used
Guest over 1 year ago in RingCentral Contact Center 1 Planned

Create a month to month performance report dashboard

Creating a data comparison of monthly KPIs all in one spreadsheet. Please see attached.
Guest over 1 year ago in RingCentral Analytics 1 Planned

Allow API SMS/MMS sending from all account numbers

Currently, the SMS API only allows sending from extensions that are directly assigned to the logged in account. It would be EXTEREMLY useful to be able to either a) allow the main number account to send from any valid extension or b) create a way ...
Guest almost 2 years ago in Developer Platform and APIs 1 Planned

Send webhooks for Unified Presence events

Hi RC Devs. Hope this is the right place to post this. In currently aware of that the new RingCentral App Presence is different from the Phone App Presecen on the API site, and since Phone is in progress of sun set (got info from your one of your ...
Phillip Thomsen over 1 year ago in Developer Platform and APIs 4 Planned

Future Date/Time Performance Subscriptions

Really a disadvantage that RC doesn't have the ability to create subscriptions for future dates/times. Having to manually run a call report numerous times a day to get the daily rollup instead of just being able to let it run is honestly archaic.
Guest about 1 year ago in RingCentral Analytics 1 Planned

Allow developers to edit/add permissions to an app after graduation

Once an app on our developer platform has graduated, many properties of the app become read-only, and cannot be edited. Developers have often requested the ability to edit permission after graduation. This idea captures that ability, and would cre...
Byrne Reese about 1 year ago in Developer Platform and APIs 0 Planned

Teams API - Get Members

Four automation of RingCentral MVP Teams, it would be useful to pull current team membership. Perhaps this could be integrated into the existing readGlipTeam method? https://developers.ringcentral.com/api-reference/Teams/readGlipTeam Use-case: Aut...
Josh Heri 5 months ago in Developer Platform and APIs 0 Planned

Hourly Report on Analytics

customer wants to have an option to generate automatic hourly call productivity report
Jenny Remolacio 7 months ago in RingCentral Analytics 1 Planned