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Add Call Phases to download report

Seeking to identify call phases (ex. Ring time / Hold time etc) for each individual call / user
Marques Hereford 10 months ago in RingCentral Analytics 2 Implemented

Keyboard shortcut to access the search bar in RingCentral App

If you use the RingCentral App actively for messages and text, the search bar is crucial for quickly finding conversations. Please add direct access to it via a shortcut (e.g., the "/" symbol) to avoid having to click around.
Fredrik Eriksson 10 months ago in RingCentral Web/Desktop App 1 Implemented

User self performance reports

This feature would be to allow users access to their own performance reports and no other users` performance reports. This would allow normal users to be able to access just their own performance reports.
Guest 10 months ago in RingCentral Analytics 1 Implemented

In Analytics>Performance Reports, the primary filters (upper row) should work together to generate reports.

Currently, if you select specific queues, specific users, etc. and rung the report, when you view the data for the users selected, the queue filter isn't functioning. The report delivers all queue and non-queue results.
Ron Joyal 11 months ago in RingCentral Analytics 2 Implemented

Create a report to see the total call volume broken down by each hour of the day

Would like to be able to track the busiest hours of each day over a long period of time. If the report could be sorted by user or all users, that would help project staffing needs
Guest 11 months ago in RingCentral Analytics 2 Implemented

Please add a hand raise feature in RingCentral video

This is beneficial for group meetings to permit participants to raise their hands and contribute to meetings.
Guest 11 months ago in RingCentral Video 2 Implemented

I need to have real time performance reports

I need to have real time performance reports like the one available with live reports
Guest 11 months ago in RingCentral Analytics 1 Implemented

Reassign Task to a Different Team or Group

I would like the ability to create a task and then either copy or reassign to a different team/conversation.
Holliday . 11 months ago in RingCentral Web/Desktop App 0 Implemented

Call queue member, to have the ability to receive call even when on an active phone call

In a queue, it detects that member as busy when engaged on a call. This doesn't enable them to receive call, unlike in call forwarding that has the ability to receive calls in all platform
Wilhelmina Regal 12 months ago in RingCentral Web/Desktop App 5 Implemented

super admin profile to have more powerful access to filter call logs per sites and groups

super admin profile to have more powerful access to filter call logs per sites and groups have more group manager so that the call log filtering wont be limited to the group manager in charge of the site
Guest 12 months ago in RingCentral Analytics 1 Implemented