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The ability to add contacts to an existing text conversation. Currently this ability is not available.

The ability to add contacts to an existing text conversation. Currently this ability is not available.
Steven RLM - Denver 4 days ago in RingCentral Web/Desktop App 0 Under review

Music on hold optios

Give users the option of various genres of music, like Apple does, or No music at all so I can concentrate and talk to collegues while holding
Tom Daube 4 days ago in RingCentral Contact Center 0 Under review

Support for Mitel Key Template Layouts

Mitel 6930 IP - We received several 6930 when migrating from Mitel that we were told were 100% compatible with all Ring Central Features. We provisioned them using the MAC Address originally and had Key Template Layouts setup for these phones. As ...
Matt Bessette 4 days ago in Hardware 1 Under review

Search bar for text messages

I would love to see a search bar for texts so I can search for the last time I texted someone. I do a lot of group texts, so I cannot just pull up the individual contact to see the history. I would love to be able to search for all the group texts...
Christy Slater 4 days ago in RingCentral Web/Desktop App 0 Under review

Multiple call handling as call queue member

It would be beneficial to many of our customers if call queue agents have the ability to answer multiple incoming calls. If needed, they want to be able to put a queue call on hold and then answer an incoming queue call.
Melissa Milewski 4 days ago in RingCentral Admin Portal 0 Under review

Block spam SMS to main number

It would be useful to have the option to block spam SMS as well as spam calls. We are receiving more and more spam SMS messages to our company's main number.
Tonja Rector 4 days ago in RingCentral Admin Portal 0 Under review

API to allow flow of MS Teams messages and video meetings to and from RC app

Would allow a quick and easy integration to RC app from MS Teams, in addition to allowing a mixed usage of applications (per user preference) in a single organization.
Tim Cunningham 4 days ago in RingCentral Web/Desktop App 0 Under review

Those 17 words / 29 syllables need to go away. Please provide separate call-in numbers

"Access code accepted. Please enter your participate ID followed by pound, otherwise just press pound to continue." Those 17 words / 29 syllables need to go away. Please provide separate call-in numbers for “RingCentral Rooms” admins and guest. My...
Eric Jeannerat 5 days ago in RingCentral Rooms 2 Under review

Add announcement option on call queues

there should be an option to announce incoming queue name, not just display, press 1 to accept. that way, the member knows how to answer if he/she is in various queues...
HOME MEDIA TECH 5 days ago in RingCentral Admin Portal 0 Under review

Admin have ability to monitor all employee chats live

As admin we can monitor calls easily, but there is no way to monitor chats between employees or in teams you are not a member of. You should be able to monitor chats the same way you can monitor calls. An admin should also be able to delete teams ...
Ron Ganus 7 days ago in RingCentral Web/Desktop App 0 Under review