Skip to Main Content

All ideas

Showing 48

Sync with Quickbooks

This future will improve a lot like Nextiva or other companies. When someone call Ringcentral sync with Quickbooks and Pull customer name and orde, so you can provide service better
Willow Team about 1 year ago in RingCentral Phone 1 Needs more information

Add an ‘x’ to close button next to each name in Messaging

Often times it’s just quick chat that can closed when done. Having to clicking the 3 dots next to the name then navigate to Close is also cumbersome.
Becki Strader about 1 year ago in RingCentral Web/Desktop App 1 Needs more information

Eliminating multiple Direct numbers in the dial pad

When my team is making outbound calls they have three direct number "call from numbers" this is causing a host of problems if employees don't remember to set their call from number to their actual direct number every time they're logging into the ...
Brian Webb about 1 year ago in RingCentral Phone 3 Needs more information

Disable internal calls for some users

I want to be able to disable internal calling for some users. We do not allow our agent to make internal calls through ringcentral but do allow messaging under certain teams.
Luke Schulta about 1 year ago in RingCentral Web/Desktop App 3 Needs more information

Chat Feature to add to company website

It would be helpful if the chat feature on a companies website would be tied to the phone, that way when someone is off (Do Not Disturb) they would not be in the queue to receive chats.
Lisa Rudisill 10 months ago in RingCentral Contact Center 0 Needs more information

Allow guests the ability to initiate video call

There are a few guest users on my team and previously they were able to start video calls but something has changed and they are no longer able to start the call. Please change it back so anyone can initiate a call with anyone on the team.
Kate Hamamoto 11 months ago in RingCentral Web/Desktop App 1 Needs more information

Stop making the resource center window "active" when you interact with meeting window controls like mute, chat,etc

I Use RingCentral for meetings. That is it. I've never used the Resource Center. I find it terribly annoying that the Resouce Center window pops up over the top of my other windows that I am actually using during my meetings (e.g. Chrome, Outlook,...
Janel Cahill 12 months ago in RingCentral Meetings & Webinar 1 Needs more information

Calendar View

PLEASE PLEASE MAKE THE CALENDAR MORE USER FRIENDLY SIMILAR TO CLASSIC. WHY DO YOU HAVE TO CLICK ON EVERYTHING & OPEN IT TO SEE WHAT IT SAYS??? NOT SUPER HELPFUL WHEN USING TO ORGANIZE A BUSY COMPANY.
Sheila Weymiller about 1 year ago in RingCentral Admin Portal 1 Needs more information

Give both transferrer's details and the number being transferred to the receiving agent

Currently when a transfer is initiated, the receiving agent only gets info about the incoming consumer number and not about the agent who initiated the transfer. This means that to establish a full transfer to a new agent, it requires additional t...
Liam McCausland about 1 year ago in RingCentral Contact Center 1 Needs more information

URL Issue

I am Unable to send URL from SMS. Is there any feature that activate for this purpose.
Shane Palmer about 1 year ago in RingCentral Web/Desktop App 1 Needs more information