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Call queue groups should also be visible on the HUD

Call queue groups should also be visable on the hud, not just on contacts ON Service Web it is stated that ' call queues (groups) can be made visible in the directory," It should also visable on UO desktop app under - Phone - HUD
Michael De Leon almost 2 years ago in RingCentral Web/Desktop App 3 Implemented

Hide Contacts from RingCentral Contacts List

I'd ike to be able to hide some accounts from the contacts list, within the RingCentral desktop app. For example, we have an account assigned to someone who hasn't started working yet. For now, I don't want them to show up within the Contact List.
Guest over 3 years ago in RingCentral Web/Desktop App 15 Implemented

Looking to see Custom Status in HUD without having to click the profile picture

Users are unable to see the Custom Status in HUD, they can only see in the Message area/if they are sending Messages to each other; this was a feature in the old RC Phone app and we'd like to see it again in this one. Users can click on the profil...
Jake Fletcher IT almost 2 years ago in RingCentral Web/Desktop App 0 Implemented

Add "Sections" back to Tasks in the new RingCentral App

In the new platform, there is no way to add a "Section" to tasks. Our small company currently relies on Tasks in everyday to accomplish our daily responsibilities. We create a "Team" for every client we have. Somet...
Guest about 3 years ago in RingCentral Web/Desktop App 51 Implemented

Allow Transcription of Meeting

Would like to request RC Meeting ability to transcribe a meeting into text. Since voicemails can transcribe into text, it seems as though RC has the technology to do so. This would be very handy for recorded meetings where we want to keep detailed...
Cheryl Karamihas about 3 years ago in RingCentral Video 8 Implemented

Bulk delete for sms messages

we have to click each sms message to delete it. This is cumbersome and frankly an elementary need. I cant believe this isn't already an option.
HR LP Industrial almost 2 years ago in RingCentral Phone 0 Implemented

Add setting to allow RC desktop app to run in the background at startup

To receive messaging, the app needs to run, but it does not need to run in the foreground upon computer login. Please add a setting option to be able to start the program in the tray area. MS Teams has this option and it is very useful.
Craig Miceli over 2 years ago in RingCentral Web/Desktop App 0 Implemented

macOS Universal Application - Apple Silicon M1

Zoom added their Universal Binary which supports their M1 chips without going through their Rosetta 2 emulation. I believe this would help RingCentral as I occasionally experience application freezes on the M1 when trying to enable my camera / aud...
Guest almost 3 years ago in RingCentral Web/Desktop App 28 Implemented

Allow Super Admin Users to Manage What Counts as an Abandoned Call

Right now administrators do not have a way to change what inbound call parameters will count as an Abandoned call. When running reports, this can be misleading when, for instance, a caller that left a voicemail would not be counted as "abandoned" ...
Michael Tripodo over 3 years ago in RingCentral Analytics 6 Implemented

Remotely manage user status

RC have confirmed it's not possible for me to remotely change a user's status. EG, they've gone to lunch without signing out, or I want to push someone to available from unavailable. Currently, I have to call customer care to do this, or log in as...
Jan Bilton almost 3 years ago in RingCentral Admin Portal 6 Implemented