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Call queue groups should also be visible on the HUD

Call queue groups should also be visable on the hud, not just on contacts ON Service Web it is stated that ' call queues (groups) can be made visible in the directory," It should also visable on UO desktop app under - Phone - HUD
Michael De Leon over 1 year ago in RingCentral Web/Desktop App 3 Implemented

Add "Sections" back to Tasks in the new RingCentral App

In the new app.ringcentral.com platform, there is no way to add a "Section" to tasks. Our small company currently relies on Tasks in app.glip.com everyday to accomplish our daily responsibilities. We create a "Team" for every client we have. Somet...
Guest over 2 years ago in RingCentral Web/Desktop App 51 Implemented

Allow Transcription of Meeting

Would like to request RC Meeting ability to transcribe a meeting into text. Since voicemails can transcribe into text, it seems as though RC has the technology to do so. This would be very handy for recorded meetings where we want to keep detailed...
Cheryl Karamihas over 2 years ago in RingCentral Video 8 Implemented

Add setting to allow RC desktop app to run in the background at startup

To receive messaging, the app needs to run, but it does not need to run in the foreground upon computer login. Please add a setting option to be able to start the program in the tray area. MS Teams has this option and it is very useful.
Craig Miceli about 2 years ago in RingCentral Web/Desktop App 0 Implemented

macOS Universal Application - Apple Silicon M1

Zoom added their Universal Binary which supports their M1 chips without going through their Rosetta 2 emulation. I believe this would help RingCentral as I occasionally experience application freezes on the M1 when trying to enable my camera / aud...
Guest over 2 years ago in RingCentral Web/Desktop App 28 Implemented

Allow Super Admin Users to Manage What Counts as an Abandoned Call

Right now administrators do not have a way to change what inbound call parameters will count as an Abandoned call. When running reports, this can be misleading when, for instance, a caller that left a voicemail would not be counted as "abandoned" ...
Michael Tripodo almost 3 years ago in RingCentral Analytics 6 Implemented

Remotely manage user status

RC have confirmed it's not possible for me to remotely change a user's status. EG, they've gone to lunch without signing out, or I want to push someone to available from unavailable. Currently, I have to call customer care to do this, or log in as...
Jan Bilton over 2 years ago in RingCentral Admin Portal 6 Implemented

Team Calendar in New RingCentral App

Bring back to team calendar that shows GLIP tasks on a calendar view. It is in the RingCentral Class app.
Guest over 2 years ago in RingCentral Web/Desktop App 6 Implemented

Technical Capability to Move and Share Tasks to Other Windows/RC Users and For Assignees to be Tagged in Their Own Window

One (1) task is shared by multiple assignees (RC Users), several departments are contributing to fully accomplish 1 task. In the old classic app, RC Users can share/move tasks to other RC Users' windows/glip. In the new app, we are unable to share...
Maria Marbella about 2 years ago in RingCentral Mobile App / RingCentral Web/Desktop App 4 Implemented

RingCentral App needs a setting to "Bring to front" on an incoming call, not just a task bar notification

Just like the RingCentral softphone, the RC App needs a way to ALWAYS bring the RC App to the front/foreground when an incoming call arrives. This is critical especially for IVR Agents that need to take the call. Today, one has to click on the tas...
Guest over 2 years ago in RingCentral Web/Desktop App 2 Implemented