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Wealthbox integration

Suggesting adding integration with the WealthBox app.
Sean Bailey 10 months ago in Developer Platform and APIs 1 Already exists

Click to pull the report from live report

on the live report tab where you see the queue wise calls, we should be able to click on that and it should be able to give us the report of all the calls so that we can simply download the report from that tab only and we dont have to go anywhere...
Guest 11 months ago in RingCentral Analytics 0 Already exists

Issue w/ formatting of 'notes' in a Custom Fax Template

I created a custom fax template and applied the 'notes' section to be pulled in. However when I add text to the notes section when sending a fax, it looses the formatting (i.e. Enter to a new line). I called and spoke with support who confirmed it...
Randi Rosenblatt 11 months ago in RingCentral Web/Desktop App 0 Already exists

Be able to Archive messages

If you had a message that didn't retain to you but didn't want to delete it incase you needed to text that person again some day then you can find the messages.
Jayden Drever 11 months ago in RingCentral Mobile App 1 Already exists

Auto download (spreadsheet format) of daily report and see trend analytics

Would allow us to see trends by day, week, month, etc. Would reduce stress of managers at end of day that they have to remember to download (export) daily report.
Guest 11 months ago in RingCentral Analytics 0 Already exists

Case - Automate Alerts Notifying RC Tech Support When Attachments Are Added

It is really annoying when I have to go in and add a comment "Adding Attachments" when I attach screenshots, logs, and other information. This is a great opportunity for an automated notification once an attachment is added so customers don't need...
Elizabeth Witte 11 months ago in RingCentral Admin Portal 3 Already exists

Average Answer Time in minutes and seconds, not jsut the SLA

a widget to show the avg answer time of all calls on the SLA widget, so we can see how far off the SLA we are.
Guest 11 months ago in RingCentral Analytics 0 Already exists

Remove the intro/greeting and hold music when a caller calls a direct line

Right now, when soemone calls our main line or one of our direct lines, we are required to upload a 'greeting' or 'intro' before the line starts to ring. This is great for our main line, however, we think that there should be an option to remove i...
Alex Ihrke 11 months ago in RingCentral Admin Portal 1 Already exists

Multiple call by Name Directories for each sites

We need to have a multiple call by Name Directories which can be added to a site rather than having a full company Directory.
Fairoz Shaik 12 months ago in RingCentral Admin Portal 1 Already exists

Keep Analytics Settings from Last Use

Each time I want to look at a report, or run a report, I have to reset the metrics I want. It would be nice to have an option to set multiple profiles for this too. For example, one profile could be the metrics I run for a daily view, another for ...
Guest 12 months ago in RingCentral Analytics 1 Already exists