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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

All ideas

Showing 7576 of 7576

Add the "Custom Field" in the roles and permissions in Admin Portal.

To have an option in the roles and permissions to manage the "Custom Field" in More > Account Settings.
Rose Alto 5 days ago in RingCentral Admin Portal 0 New

Super admin able to get an access to all cases created on the account not just the user who created it.

Super admin able to get an access to all cases created on the account not just the user who created it.
johnpaolo lachica 6 days ago in Developer Platform and APIs 0 New

Emergency Response Location per site

It's easier to apply an emergency location to all of the phones at each site so we don't have to go into each user for the outbound calling on their devices.
Vanessa Cadon 6 days ago in RingCentral Admin Portal 0 New

Allow automatic delivery of emails when Dynamic Delivery is Enabled

After enabling Dynamic Delivery all users are forced to accept a new email. Previously, emails were delivered automatically. Users affected are still set for Single Contact via User or Team settings and Request Contact is off. Create a feature whe...
Pete Ingaunis 22 days ago in RingCentral Contact Center 2 New

Partner Account Management

Add Partner of Record login access to any account a Partner has sold/installed with admin access per authorized user. This would allow using our own log in credentials to access client accounts and provide an audit trail of who was the users makin...
Brett Spring 29 days ago in RingCentral Admin Portal 0 New

Ability to display more than three parked calls in the RingCentral App

Users will be able to see / monitor easily all the calls that they parked in public park call location if they have visibility of all the calls that they parked via RingCentral App
Mario Moccia 21 days ago in RingCentral Web/Desktop App 0 New

Ability to keep phone calls within RC app only (no pop up separate window) like RC phone app

When I upgraded from RC Phone app to unified RC App, I noticed that active calls would pop up in a separate window. I don't want calls to pop up in a separate window because it causes clutter and makes it harder to get to the active call in order ...
Skylar Heath 13 days ago in RingCentral Web/Desktop App 0 New

Shared SMS were multiple users can receive and send SMS on specific number

Allow text messages sent to the same company number that the call queue is answering to be answered by any user in that call queue. Allow them to send messages from the company number and have a unified spot so that multiple users can respond. As ...
Mikel Berger almost 3 years ago in RingCentral Phone 60 Planned

Configure Caller ID of Forwarded Calls

would like to be able to configure what caller ID is used when forwarding calls to external numbers: Pass through caller’s CID outpulse queue/user/site CID Main application for option 2 is for on-call rotations. Recipient of call would know it’s a...
Kevin Micol 12 days ago in RingCentral Admin Portal 0 New

Overwrite status synced with Google and Outlook calendar

It is a benefit, that RingCentral MVP (and the partner brands) syncs the status with workplace systems from Google and Microsoft.But it there are situations where the user likes to set the status manually to 'available' and so overwrites the synce...
Peter Wenger 13 days ago in RingCentral Web/Desktop App 0 New