All ideas

Daily, weekly and monthly logs of all SMS sent by agents and who they are sent to is required for proper auditing and in order to avoid unwanted activities. Would like to print out SMS text messages. It would be nice to have a way to access the te...

I have found some integrations with other ticket and collaboration systems. It would be nice and integration with https://osticket.com/ too Thanks

Currently, you can only configure certain Dial-By Name Directory settings under the Main Site General Settings. It would be helpful to be able to have a separate Dial-By-Name Directory setting menu for each site. For example, currently, you can on...

Would love the ability to be able to copy pre built reports to be able to manipulate them as we find fit.

I signed up June 18th 2021, I want all the records of the call logs from June 18th, 2021 to today.

The customer requested to have a feature where he can edit save contacts in a user level and on a site level to manage the correct contact display for every site

I discovered that there isn't a way currently to adjust our employee availability in the Admin Portal. This would be nice in cases where employees call out sick and we can move their availability as Admins to "Invisible". It helps us see who is ac...

Number of outbound fax pages can be check on the call logs

End users are able to forward voicemails to email manually through the Voicemail inbox in the web portal. This should have the option to be turned off (and turned off by default with HIPAA settings active).

we need to be able to access call logs for far longer than a year, typically for legal purposes.