All ideas

When running the LOA Analytics report for a date range can we have the option to have the numbers by day as well as all combined.

I will likely need to find another service that works for 3 way text messaging as that is a very important feature I need.

There are numbers that you just like to block and not report as spam. This is an existing feature prior to the new layout of the new version of the app. Separating block from spam/report as there are numbers that you just wish not to be bothered o...

RingCentral really should create a dashboard like this one (see attached) which would show the last time a call was taken by each agent.

Currently Polycom phones that are not setup for Presence monitoring propagate the user's extension on all lines. This eliminates the speed dial capability using favorites keys. Since RingCentral only uses two lines, change the Polycom config for t...

there shoudl be a place where you can see the number of calls on queue and number agents on calls

It would benefit companies to see when and how many calls are not being answered

Have an option to deactivate fax for users account

Let agents see if there are others in their queue waiting to take calls so they can self-manage breaks and ensure coverage of calls.

When users want to get a subscription or export from Analytics, currently the system only provides the table data in either the Excel or PDF. My users are requesting to get the chart which is visible in Analytics to be included into the Subscripti...