Skip to Main Content

All ideas

Showing 3719

Full Calendar in unified app to include scheduled video meetings

We have executive assistants who schedule video meetings for our executives and they can not see future meetings past the limited time line in the unified app. A full calendar that you could search, Day, Week, Month would be extremely helpful. Or ...
Joe Castillo 5 months ago in RingCentral Video 1 Under review

Forward caller id from Parking Lot

In addition to forwarding caller id's when transferring calls, need to do the same for calls that are 1st parked and then picked up. Currently, when a parked call is picked up its id is Park or something like that.
Michael Thum 3 months ago in RingCentral Phone 0 Under review

OSH Option to only allow 1 live contact method at a time

Within OSH settings, phone calls and chats can be presented at the same time. Can phone calls and chats be considered both live pieces of work and not presented to reps at the same time?
Kaci Joslin 3 months ago in RingCentral Contact Center 0 Under review

Add AWAY Option for chat

We (my entire work team) would like the option to set our chat status to "Away" as well as to add text along with it. Right now, the only options are Available, Not Available and Invisible.
Cerissa Kimball 5 months ago in RingCentral Web/Desktop App 1 Under review

Search Contacts by Nickname, Custom ID or Practically Any Field

Currently in RingCentral phone app, contacts are searchable only by First Name, Last Name or Phone number. Contacts should be searchable by any populated field. We would appreciate if contacts were searchable by at least Nickname or a custom ID (e...
Raihan Rahman 3 months ago in RingCentral Web/Desktop App 2 Under review

Holiday/Night Button

Why is a holiday/night "button" not available in the RingCentral universe? This has been a feature of traditional PBXs for DECADES. There needs to be a way that Holiday/Office Closed greeting and menus are simply activated, and a selection of seve...
Paul Blank 11 months ago in RingCentral Phone 1 Under review

Archiver Disconnect Notification

We would like this new "Request Feature" because we have just recently experienced a bad situation where our Google Drive Archiver was disconnected and we don't know how this could have happened and we didn't get any notification from the UC admin...
Marie Apodaca 5 months ago in RingCentral Admin Portal 1 Under review

Text Auto Reply when out of the office

My customers are getting used to texting me. When I am out on vacation, there is no way for them to know that I am not in the office and not checking text messages. This would be very helpful.
Lisa Benway 4 months ago in RingCentral Web/Desktop App 3 Under review

Phone Numbers on Call Queues Should be Able to Send and Receive SMS

Phone numbers that are attached/assigned to Call Queues should be able to send and receive text messages. The members of them or the admin of the Call Queue should have the ability to view those text messages or send them as that call queue number.
Shane Piskur 4 months ago in RingCentral Phone 0 Under review

Call Handling: forward call to extension, one extension to another

Right now, the only thing close is being able to forward an extension to an actual phone/device. It would be nice to be able to forward an extension to another extension without having to change any numbers or emails addresses. With the release of...
over 2 years ago in RingCentral Phone 9 Under review