All ideas

This would be great if you could implement this, I noticed it is already possible for hold music and greeting. I do not really like any of the default ringtones so it would be excellent if you could make this possible! Thanks!

We have several team members that would like to start our daily conference call, but currently we are limited to having one main host. That main host can then add other co-hosts or change who the host is but we would like the ability to have more ...

It would also be nice if we could arrange our HUD by Dept so we can quickly identify our teams.

Phone numbers that are attached/assigned to Call Queues should be able to send and receive text messages. The members of them or the admin of the Call Queue should have the ability to view those text messages or send them as that call queue number.

Since fax history is only available for 30 days, the transmission notification email should have an option to include the fax as an attachment.

Decline a incoming call with a text message sent to the caller

One items we find often is complaints from customers that voicemails were not returned. Our old system was REALLY bad at handling these (Mitel/Shoretel on premise), you had to dig through engineering logs to try and pull out of a wav file was crea...

Call Handling & Forwarding to separately ring Desktop & Mobile Apps

Managing the holiday hours for our locations requires us to manually enter in a custom answering rule for each company holiday for each location. For us that is over 600 manual entries and counting that need to be made each year. This could easily...

I use RC as my primary phone service. In many cases organizations send SMS messages from "short code" numbers. I can receive them on RC. But I can not respond. This is an important feature!