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Customize Audio for Call Park

Some users have asked for the ability to change the Call Park hold sound (currently set to typical ringing) to instead be music or a personalized audio message. This would greatly increase the chances of someone sticking around to complete their c...
Logan Kesselring 3 months ago in RingCentral Phone 7 Under review

Bulk Enable Users after Locked out by fail login attempts

Multiple users got attacked by external scripts on anonymous servers, and they got logged out of their RingCentral services. To bulk enable users's account, we would like to have a function to mass enable accounts instead of going into individual ...
Tuan Le 3 months ago in RingCentral Web/Desktop App 0 Under review

SMS: Add feature to monitor text messaging.

Such as number of texts send/received, and time to respond, etc. Our business communicates with a large number of clients on a daily basis through phone, text, and email. We regularly analyze our phone call data, such as length of call, time to an...
almost 3 years ago in RingCentral Phone 11 Under review

Make an option in the admin portal to force RC mobile app logout only

Right now the only way to force a user to log out of the mobile app is to disable the extension which causes immediate logout on both the desktop and the mobile app. To avoid disruption we'd like an option to force log out only one one app or the ...
Jake Fletcher IT about 1 month ago in RingCentral Mobile App 0 Under review

Allow RC App and EngageVoice/Integrations to communicate w/ each other.

Description: Our sales team is frequently on the road as part of the nature of their job. With that, they also desire to have a personal relationship with the customers that they interact with. In order to accomplish this, they provide their direc...
Doug Stevens about 1 year ago in RingCentral Engage Voice 0 Under review

Multiple Hosts for Reoccurring Meetings

We have several team members that would like to start our daily conference call, but currently we are limited to having one main host. That main host can then add other co-hosts or change who the host is but we would like the ability to have more ...
Christina Zwainz over 2 years ago in RingCentral Meetings & Webinar 24 Under review

Holiday/Night Button

Why is a holiday/night "button" not available in the RingCentral universe? This has been a feature of traditional PBXs for DECADES. There needs to be a way that Holiday/Office Closed greeting and menus are simply activated, and a selection of seve...
Paul Blank over 1 year ago in RingCentral Phone 1 Under review

Allow Custom Wallpaper on Cisco phones

Branding customization should be easily available. We can easily add wallpaper manually, but when the phone re-syncs, the RC wallpaper returns.
Branson McCoy 3 months ago in Hardware 0 Under review

Ability for agents to see their schedule Weekly.

Right now agents can only see their schedules by day in WFM and it would be helpful for them to see their schedule in a Weekly view.
Diana Perez 3 months ago in RingCentral Phone 0 Under review

Set Intercom Feature In Bulk.

When going through to turn on which phones are permitted to accept intercom calls it would be helpful to be able to do this in bulk for multiple or all phones at once for each site. An option to just select all phones and apply an intercom templat...
Nate Graham 9 months ago in RingCentral Admin Portal 1 Under review