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all number normalisation / modification

Call numbers that are not stored in E.164 (e.g. in connected CRM systems) should be callable. Specifically, there are customers who currently have systems in which the phone numbers are not entered correctly. These customers cannot switch to Unify...
Manfred Horsch 2 months ago in RingCentral Web/Desktop App 0 Under review

Company Phonebook for all users from one single upload

It would be very helpful if there is an option to upload a company wide phonebook that will be used by all users. I just spoke to Ringcentral support and was advised that at the moment, the only option is to upload individually to each user which ...
Leading Edge 3 months ago in RingCentral Admin Portal 1 Under review

Using an app on another device should cancel cell phone notifications

My cell phone rings when I get a call even when I'm actively using my computer and when I answer a text on the computer, the push notification remains in the notification list on my phone. I would like for my phone to only be used for notification...
Miyako Jones 20 days ago in RingCentral Mobile App 0 Under review

call waiting longer than 15 min & customise the number of callers in a call queue

PLease can we request the following features 1. to be able to customise the numbers callers in a call queue. It is currently set to multiples of 5 callers only i.e. 5,10.15.20 etc . There are time when only 1-2 staff are taking calls & we do n...
reception two about 2 months ago in RingCentral Phone 1 Under review

Shortcut Keys don't work unless RC app is at attention.

When my Windows Ring Central phone app rings the "Alt A" shortcut will not work Unless I click on the ringcentral window first or it was already the main window at my attention when the call came in. Also, With the Jabra Link 380 I have the same i...
Daniel Flesch 28 days ago in RingCentral Web/Desktop App 1 Under review

Text from the same main user number

we are unable to text from the main line
Guest almost 2 years ago in RingCentral Phone 22 Under review

Desktop app: transfer voicemails from one extension to another

We would love it if there was a way to transfer voicemails from one extension to another. Can the engineers work on implementing this?
about 2 years ago in RingCentral Phone 8 Under review

Hang up one party on a three way call

Surely there is a way to hang up on a caller during a three way call.....this needs to be an added feature.
Shadybrook OK SC 17 days ago in RingCentral Web/Desktop App 0 Under review

When forwarding a call, show caller ID of original caller, not person who forwarded the call

When our receptionists takes a call and forwards it to the appropriate team member, the call shows up on the team members phone as coming from the receptionist, not the original caller. would be easier for our team if it showed the Caller ID of th...
Edward Scott 17 days ago in RingCentral Phone 1 Under review

Allow for simultaneous ringing in Queue Overflow

Currently call queue members in an overflow queue can only have calls delivered on a rotating or fixed order. Please enhance this feature to allow for simultaneous call delivery for the overflow queue.
about 2 years ago in RingCentral Phone 2 Under review