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Increase fax quality/resolution

The quality of certain faxes rendered in the RC system is suboptimal- in particular, high resolution scanned documents scanned in color, to the extent that portions of inbound faxes of this type have sections of text rendered nearly illegible, ill...
Keith Lebel almost 2 years ago in RingCentral Phone 0 Future consideration

Blind Copy Email Invites

Some of the providers in the agency I work with need to be able to send emails without all recipients seeing those email addresses. This protects the identity of clients involved in sensitive matters. Is there a way to do that? Or can a blind copy...
Guest almost 2 years ago in RingCentral Meetings & Webinar 2 Future consideration

Edit "guest" profiles in RC app

I'm trying to edit a "guest" profile in app.ringcentral.com. When logged in, I click on the contacts tab and select a guest contact. Their info comes up - but no option to edit the info. I would like to add a phone number to their guest profile.
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Add ability to whitelist extensions when block all calls is enabled

When block all calls is turned on for an extension currently you are only able to add area codes and DIDs to the whitelist. This becomes an issue when the same CID is used for all devices, as allowing the CID would enable all devices to call the b...
Guest almost 2 years ago in RingCentral Phone 1 Future consideration

Admin portal, make departement drop down menu searchable or in alphabetical order

Department drop down menu when creating a new call queue is not searchable and is not in alphabetical order.
Richard Scott almost 2 years ago in RingCentral Phone 0 Future consideration

Removing Inbound Caller ID

I have a call center where all phones ring simultaneously. There are known GOOD and BAD inbound calls. The bad ones get missed because the agents dont want to talk to them. We need the ability to block the Caller ID so all calls look the same
Larry Olson almost 2 years ago in RingCentral Phone 2 Future consideration

Callers can press a key in auto receptionist and be sent a text.

This is a great feature that I have tried while calling other businesses. Their system answers the phone and will say "press 1 and we will text you a link to our online ordering" it could also be used for "press 2 and we will text you a link for e...
Guest about 2 years ago in RingCentral Phone 0 Future consideration

Thryv Integration

It's a small business platform i believe will be a good asset to merge with ringcentral for better business use compatibility.
Guest about 2 years ago in RingCentral Integrations 3 Future consideration

Multi-Language dial-by-name in the IVR Menu

We have an IVR setup where the same choices and prompts are available in 2 languages press 1 for English and press 2 for French At any time a caller can dial 9 the access the dial-by-name directory If the users presses 1, then 9 The prompt plays i...
Guest about 2 years ago in RingCentral Phone 0 Future consideration

Allow RCM Reporting on "RCV Accounts"

Since our account was moved over to RCV (even though we requested it NOT) it appears as though we cannot access the RCM reports function at all.
Lee Pullen about 2 years ago in RingCentral Video 1 Future consideration