All ideas

Currently, there are only metrics around talk time or hold times, but no metrics on agent's phone status. There should be reporting on how long an agent's phone was in available, Do Not Disturb, or other statuses. This is an important metric for m...

We would like to change the default settings for the following options: Turn off video for all participants Require a password Participants can only join after me Enable waiting room I made the changes in the RingCentral app for my PMI, but it doe...

Requesting to add the feature to be able to monitor and get a report about the log in and log out of the users on the account

For smaller companies, it would be super helpful for the faxes to be seen by multiple extensions. Also, automated printing would be great.

Want to see who is using their lines for actual outbound/inbound usage on company DID lines. Not just the extension numbers. Saves time having to cross-reference information.

Our tech support group would like a single widget dashboard service level report for multiple call groups. Presently to see the service level for 4 groups, it requires 4 widgets.

I would like to be able to copy the schedules from one week to another without copying over time off. Just copy underlying schedules.

We need the Company Fax/SMS Recipient to include multiple people. The issue is when moving a call queue number to an IVR menu, the recipient of fax and text goes from the call queue member list down to a single user extension only in the site IVR ...

Callers wishing to leave a message rather than wait on hold would improve the customer service level. This is a global request and expectation.

Is there a way to limit a manager to only see their team’s Time Off requests? I created a “Sales Manager” role under Admin>Roles and Permissions and then went to ACD and Restricted Access and only selected their team but they still see time o...