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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

All ideas

Showing 592

Automatically print fax from RC Unified App.

I would like to be able to print automatically from the RingCentral Unified App. This is possible in the RC Phone Desktop App, but not in the RC Unified App.
Joshua Lambert almost 3 years ago in RingCentral Web/Desktop App 1 Future consideration

IVR Reporting on options

Would be good to be able to report on each option within the IVR to know how many times an option is being pressed.
Zoe Ratchford almost 3 years ago in RingCentral Analytics 2 Future consideration

Ability to make other people editors of reports/subscriptions originally created by someone else.

One of our administrator created Subscription in live reports ... but he is the only one who is able to add or remove a user from the suscription
Jason Noel almost 3 years ago in RingCentral Analytics 0 Future consideration

Filter by Queue

I would like to see be able to easily see what % of calls were answered by each agent for a particular queue.
Guest almost 3 years ago in RingCentral Analytics 0 Future consideration

Sort members by queue order

Currently you can sort by several factors such as answered calls, status, outbound calls, etc. There should be an additional option to allow the members of the team to be sorted by queue order.
Guest almost 3 years ago in RingCentral Analytics 0 Future consideration

Integration with CRM Driver Reach

Interate with a CRM named Driver Reach
Guest almost 3 years ago in RingCentral Integrations 3 Future consideration

Ability to track talk time over past period.

The ability to track daily talk time trending over time is important in understanding how our sales staff are using their time and what % of the day is allocated to effective selling time over the phone. Finding a healthy baseline for talk time is...
Guest almost 3 years ago in RingCentral Analytics 0 Future consideration

Average wait time in queue

Average wait time for callers in a given queue.
Guest almost 3 years ago in RingCentral Analytics 0 Future consideration

Call in queue notification

adding a sound notification to alert of a call in queue would be great!
Guest almost 3 years ago in RingCentral Analytics 0 Future consideration

Report for tasks completed and incomplete

A report that could show which tasks were completed by which user and how many tasks are left incomplete
Guest almost 3 years ago in RingCentral Analytics 0 Future consideration