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Customer Ideas Portal

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Being able to receive and send text messages via a call group phone number

Our company has numerous on call managers that our staff contact, primarily through texting. We need a way that an employee can text one Manager Line phone number, and depending on which manager is "on call" (i.e. who is set to available in the ri...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Allow host and panelists to stay connected to Webinar after meeting has been ended

After the Webinar is concluded, when you click on the "End meeting", it currently ends the meeting for everyone, including the panelists. It would be nice to have the ability to end the meeting only for the attendees and allow the panelists and ho...
Guest over 1 year ago in RingCentral Meetings & Webinar 0 Under review

Update Canvas LTI interface to put meetings in both the meetings portion of the course and in the overall Canvas calendar (like Zoom does)

Pretty much what the title says: Update Canvas LTI interface to put meetings in both the meetings portion of the course and in the overall Canvas calendar (like Zoom does). This benefits students by giving them a single place to look for all of th...
Scott Heffner over 1 year ago in RingCentral Meetings & Webinar 1 Under review

Original Sound Option for Webinar

I saw someone requested the option to change audio to "original sound" for meetings and I'd love to have something similar for Webinar. We are using Webinar to host events and have a piano player. The audio on Webinar tries to hide background nois...
Guest over 1 year ago in RingCentral Meetings & Webinar 0 Under review

Add more outside forwarding options

Right now we're limited to 10 numbers to be forwarded to outside numbers. We need more because we're using Service Titan to track and monitor calls. We have close to 40 numbers, and all we can forward is 10.
Guest over 1 year ago in RingCentral Admin Portal 1 Under review

Send a second Call Queue Voicemail email notification after hours

Customer would like to have a feature where a second email notification to be sent on a delay to another email address. Would prefer this email to be sent during off hours to an alternate address.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

IVR Menus can not be searched (unlike People and Queues can be) - please allow IVRs to be searchable in Dial Dialog

IVR Menus can not be searched (unlike People and Queues can be) - please allow IVRs to be searchable in Dial Dialog. People might wish to forward a caller to an IVR Menu, instead of to a particular queue.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Increase the number of attempts a fax has to succeed.

We would like to see the ability to increase the number of attempts that a fax makes before failing. Instead of failing after 3 attempts, we would like to be able to increase that to a higher number. The majority of the clients that use fax are in...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Allow transfers directly to the dial by name directory

Currently in RingCentral Office, you have no way to directly send calls to a dial by name directory without inserting an IVR in the middle. This is extremely frustrating when contact center is on the front end. The caller has the option in Contact...
Corey Buskirk over 1 year ago in RingCentral Phone 1 Under review

Requesting to have registration details to meetings

Requesting to have registration details to meetings
Guest over 1 year ago in RingCentral Meetings & Webinar 2 Under review