Skip to Main Content

Customer Ideas Portal

Showing 3604

Add Bi-weekly feature to custom forwarding rule

Hello, Can I request a feature to add a "Custom Forwarding Rule" where we can select:- Bi-weekly => Every second Friday ( or Sat, Sun, Mon)- Every Second Friday or Sat.Sun,Mon OF course we can setup it manually with dates range, but this will e...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Docusign like feature in the RC meetings

It helps people in the meetings, to go through the documents and also sign them.
Goutham Ratakonda over 1 year ago in RingCentral Meetings & Webinar 0 Under review

Assign CNAM to individual users direct numbers via Admin Portal

If Ring Central allows for company's main number and NAME to be uploaded to National Caller ID Database , why can't NAMES of individual direct dial numbers be uploaded as well? It would be a HUGE help. On top of that - It appears RingCentral is ab...
Guest over 1 year ago in RingCentral Phone 0 Under review

Automatically make member "Unavailable" for queue calls when "Signed Out"

When a member of a call queue signs out of their account (whether it's from the desktop app or mobile app), the system should mark that member as "Unavailable" for queue calls.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

After adding manager's to queue, unable to send notifications to different emails. Please add back advanced settings under notifications

After adding managers to a queue it removes the ability to go to the advanced settings under notifications and change each notification's email. We use salesforce and create cases from email's, once I added managers to the queue it removed my exis...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Add preview of excel file

We can quickly review the content without needing to download it first.
Zipher Lin over 1 year ago in RingCentral Web/Desktop App 0 Under review

%SLA for the entire organization

We see that %SLA is available for call queues only. Is it possible to get %SLA for the organization as a whole or for users? The reason is at our company, we have dedicated operators. example: press 1 for the English operator, press 2 for the V...
Guest over 1 year ago in RingCentral Analytics 0 Under review

RingCentral Meetings Outlook plugin template no longer creating clickable hyperlinks

Hello. Our executives using RingCentral Meetings Outlook plugin are requesting that the template be restored to the way it was until recently, where the meeting URL has a space after it. This has Outlook show the URL as a clickable hyperlink even ...
Guest over 1 year ago in RingCentral Meetings & Webinar 0 Under review

Agent Details

I don't understand why the Agent details in Live Reports is ONLY accessible for that day. There needs to be an option to get a detailed report in that format with how many calls each agent took for each queue after that day without having to manua...
Phonehub 1 - Potaia over 1 year ago in RingCentral Analytics 0 Under review

Analytics: Select Multiple Queues

Admins should be able to select multiple queues when looking at Users under Performance reports.
Phonehub 1 - Potaia over 1 year ago in RingCentral Analytics 1 Under review