Customer Ideas Portal

Cyber threats are at an all time high in 2021 and it is important to protect our accounts properly. Most breaches come from email attacks so it makes no sense why Ring Central does not support MFA through apps like Microsoft Authenticator, Google ...

I would like the feature to be able to search a user or extension to see if it is associated with a Call Queue or IVR. This would help in the event if we deploy a spare phone that is associated to an unknown Call Queue.

We're all getting tired of everyone else knowing exactly with whom we are speaking and for how long. I.E. getting a follow-up IM with the question, "Will you please call me after you're done speaking with John?" That kind of thing. Too intrusive.

Create feature that shows similar data using Analytics report and Call logs excel file. Downloaded excel file from Call logs shows different data using Analytics portal. Total number of outbound calls shows different number when compared to Analyt...

We will appreciate it if you can add a button to ringcentral app in the salesforce.

This would grant access to select users to be able to change queue members only without messing with the whole Group setting.

Local Touch/Local Connect Local caller ID manipulation gets a better answer rate than a toll free number, but many people are wise to this method of marketing. I have a FL number. If I get a call from a number with a FL area code, I don't answer. ...

When a call ends it would be useful if the call agent was able to select from a list of categories to log what the call was about. This could be customisable from company to company and would be very useful for reporting what percentage of calls r...

I use the different extensions on my account for different reasons/businesses. I don't like that in order to check my text messages, missed calls, etc for one extension, while I'm logged into another extension, I have to log off that extension and...

I want to request to have a KPI on Analytics for Disconnect Initiator. For us to be inform if the disconnected call happened on our side or on the customer side.