Customer Ideas Portal

The ability to have "hold" music and "transfer" music while a call is being transferred out or until the call is picked up similar to the current ability of call handing in the call ques yet in the custom IVR.

Add an option to either announce the caller's (phone number / Contact Name / Both / Neither ) when listening to voicemails.This would be useful if the user does not see the caller's information on screen (app, web, desk phone, etc) This would bene...

Now that I have two offices in two different US states, I need to be able to select which fax number I'm faxing out from. Each fax number can have its own specific Cover Page Info. To fax out from an email, perhaps I could type either xxxxxxxxxx@r...

We need the option to forward faxes from our Inbound Toll Free Fax numbers directly to a group email account. This is not available today.

Like Slack and other apps, it can be very helpful for me to be able to take screenshots and paste the results into the app - rather than needing to save as an image then upload.

Need to have access for deleted text messages

Customers with full time call recordings would like to bookmark calls where inappropriate language is used for follow up...even better to have the ability to initiate a warning message if bad language is being used

I tried to bulk create my 90+ users, but it gave me an error message that said their "Emergency Address doesn't match any of company emergency response locations." I asked through chat, but there isn't a way to bulk create 911 locations, so I have...

It would be nice to organize your HUD list with tabs at the top. The system automatically adds a tab for Park Locations. It would be nice to be able to add your own. For example: We would want to divide our departments. One tab called Parts and be...

When I call many different companies customer service phone number, they say you are number 9 in line, so hold on, or you can let us call you back and you would not loose your place in line. And this I find so helpful as a very nice feature with s...