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Customer Ideas Portal

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Being able to change the default extension

Being able to change the default prefix for extensions, right now, extensions are based of what numerical prefix was initially chosen, IE if your first extension was 605999, subsequint extensions are 60XXXX with no ability to change the prefix. We...
Guest over 1 year ago in RingCentral Admin Portal 1 Under review

Have a setting when calls are transferred from our office phones to our personal phones, the sound (notification, ringtone) be different than our personal ringtone

If we are away from the office, and the calls transfer to our Iphones or Samsung Galaxies, for it to have a different ringtone than our regular ringtone, so we can know that this is a client calling our office, or it is our mom calling us. Make a ...
Delma Ramirez over 1 year ago in RingCentral Phone 1 Under review

Allow an account to have lines on more than one pricing plan

We have 150 phones on the Standard plan. We would like 10 of our phones to have the features from the Premium plan. Our rep tells us we would have to move all our phones to Premium to get the features that we only want on 10 phones. We would be wi...
Guest over 1 year ago in RingCentral Phone 0 Under review

RC app Events feature enhancement

1. Events should be easily copied from one date to the next. Can't do that at all now.2. Events should be allowed for bi-weekly scheduling. Now you only have monthly weekly, daily options.
Guest over 1 year ago in RingCentral Web/Desktop App 1 Under review

RingCentral integration with epicor erp

my company is switching from sales force and using epicor as a crm database. My team loves RC and wants it integrated like it was in salesforce.
Guest over 1 year ago in RingCentral Integrations 0 Under review

Ringcentral should have a global push option where i can change all of the users settings at one time.

such as the time zones, the main call out number etc. etc... this is very pertinent in the way big orgs work. please make this happen.
Guest over 1 year ago in RingCentral Admin Portal 1 Under review

The ability to manually refresh data in ringcentral analytics

I want to do this when I run into issues and doing some test
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Please add Hearsay

This is a messaging app that I use to send SMS text. I would like to link it to my desktop app and text through Ring Central and then connect through Hearsay.
Guest over 1 year ago in RingCentral Integrations 0 Under review

Editing Fax Cover Page without Additional Attachment

Requesting that clients be able to edit the cover page of the efax feature within the cover page without the edit coming through as an additional attachment.
Guest over 1 year ago in RingCentral Web/Desktop App 1 Under review

integration for 3rd party captioning software

This feature already exists in Zoom and is mentioned in the RC settings thought it does not exist in practice. To be able to easily connect a 3rd party AI captioning software such as webcaptioner.com would be much easier than typing captions and m...
Guest over 1 year ago in RingCentral Integrations / RingCentral Meetings & Webinar 0 Under review