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Customer Ideas Portal

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Feature to be able to download all text messages and save as a document.

For compliance purposes
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

Break from rings between calls in call queue

To have a break between calls when working in a call queue. For example: You are working in a call queue and end a call. Another call comes in, but it doesn’t ring for you, it just rings for everyone else in the queue for30 seconds before ringing ...
Guest almost 2 years ago in RingCentral Phone 0 Under review

Block SMS/Text messages without blocking phone calls from the same number

We are a healthcare company and provide some mental health services to our community through telehealth using RingCentral. We need to have the ability for our clients to reach their doctors and therapists via phone calls, but do not want the clien...
Guest almost 2 years ago in RingCentral Phone 0 Under review

Centralized Management of Analytics reports and Analytic Subscriptions.

We currently have a team of Admins that manage 2 different Ring central Systems. We all receive and process requests for Analytic reports and subscriptions. Unfortunately in it's current state there is no easy way to do this other than setting up ...
Guest almost 2 years ago in RingCentral Analytics 0 Under review

Omit Fax Cover Page regardless of email subject line

Please add the functionality to omit a fax cover page regardless of the email subject line being blank or not. This is a problem for large-scale email to fax operations and is hindering our ability to fully migrate certain labs to the RingCentral ...
Brett McVay almost 2 years ago in RingCentral Admin Portal 0 Under review

Mobile Notification Settings per Team

Request is to add ability to turn on/off Mobile Notifications per Team. We have created quite a few Teams within RC. Our employees can be included in multiple Teams but may want to only receive Mobile Notifications from certain Teams. Unless I'm m...
Guest almost 2 years ago in RingCentral Web/Desktop App 1 Under review

Allow user accounts without direct numbers

Hi, we have a lot of team members who don't need their own phone number, all calls should come in via a group and the outgoing CLI should be that number as well. we don't want staff to have individual numbers at all because then they are tempted t...
Paul Hawkins almost 2 years ago in RingCentral Phone 1 Under review

Custom notification sounds

Several of our staff were disappointed at the change in the join notification from a doorbell to two beeps as it is less noticeable and has caused delay in admitting participants in the waiting room. Allowing users to select which tone they would ...
Guest almost 2 years ago in RingCentral Meetings & Webinar 0 Under review

Ability to customize contacts list view

The contacts list columns are not customizable. The current design is limited to display contacts by first and last name, only, with phone number displaying below the name. I'd like the ability to customize the view so that I could display by comp...
Guest almost 2 years ago in RingCentral Web/Desktop App 1 Under review

Customize Play Announcement

Ability to change or customize the Play Announcement
Jessa Remo almost 2 years ago in RingCentral Admin Portal 0 Under review