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Bulk Download of voicemail via zip on the admin portal and voicemail text view on the messages tab when mouse is hover to the hyperlink under the phone number

We should be able to get the call details along with the audio download as a zip file that should be an option with the bulk download The columns on the messages pages needs to be re-evaluated for length as the number is cut off but there is a ton...
Jennifer DeGuzman almost 2 years ago in RingCentral Admin Portal 0 Under review

add a phone without attaching it to a user.

We are adding a large number of users and phones. It would far quicker and simpler to be able to add the phones in bulk or individually on one page and the assign them to users.
Ian Stanton 11 months ago in RingCentral Admin Portal 1 Under review

Export contact list

I would like to be able to export or print my contact list as I move from my current company RingCentral account to another RingCentral account for a different non-profit.
Dave Dhuet 11 months ago in RingCentral Web/Desktop App 0 Under review

RingCentral App for desktop will not show contacts in Manually Created Outlook 365 Contact Folders by Users

I have several users who organize their Outlook Contacts by creating additional folders in Outlook. When contacts are added to these folders, they do not show up in the RingCentral App (desktop version). They do show up in the RingCentral mobile a...
Joe Anderson 11 months ago in RingCentral Web/Desktop App 0 Under review

Live Reports

I would like to still monitor the user even if the toggled off the "Accept call queue calls" button
Guest over 1 year ago in RingCentral Analytics 0 Future consideration

Delete User Messages

Example: User A was working for us, but then left for another opportunity. User B joined the company. Instead of creating a new User we changed the name of User A to User B. So all the messaging History is still there. Wanting to remove all histor...
Chris Call over 1 year ago in RingCentral Web/Desktop App 1 Already exists

Private call parking via API

There is a need to park calls privately, which is facilitated today via the Park Location feature in the admin console. However, in order to facilitate workflows managed by external systems via an integration, API functionality is needed. Specific...
Byrne Reese over 1 year ago in Developer Platform and APIs 0 Under review

Personalized company logo on reports

Can we use the logo that is displayed when logged into the the web portal on the reports instead of the RingCentral Logo
Guest over 2 years ago in RingCentral Analytics 0 Under review

Autofill Contacts by Typing Contact Name

The previous app (RingCentral Phone) would autofill contacts if you typed the contact's name. The new RingCentral app does not do that which more or less makes it pointless to have contacts. We are a high volume medical practice and don't have the...
Slabtown (PDX) Tangelo 11 months ago in RingCentral Phone 0 Under review

Adding a pop-box when an interaction is selected to be evaluated, but has already been evaluated.

Ease of evaluating and refrains from double working.
Kandace Williams 11 months ago in RingCentral Contact Center 0 Under review