Customer Ideas Portal

I want to beable to see if my team (in team groups) is available without being forced to hover over the person with my mouse.

Hi! Can we do a hand off option when transferring the call? There is a merge option but when a person who initiated it ended the call, the phone call ends altogether. Can we do it so that 3 phone calls is together on 1 line for a proper hand off a...

Quality planner - once an evaluation plan has expired, the plan disappears and results are not available. QM reporting limitations. 8 specific reports in pre-built and can be used in other RC platforms. Create reporting for this area Template to a...

Quality planner / Scorecard settings - allows the person designing the scorecard to route to evaluator or one specified person. Desired state is to have the ability to route a disputed evaluation to more than one person.

Quality planner in QM has limitations; unable to select an individual instead of a group. You are unable to create an individual improvement plan for an employee. You only have the option to create plan's for groups. Workaround is cumbersome.

Need to send an auto response to the fax senders if we will not be able to receive fax messages

Currently functionality is limited to either receiving faxes via email notification attachment OR have them print physically by using a custom rule workaround to apply unconditional forwarding. We would like to have our business critical faxes in ...

After receiving an email that recording is ready for viewing, when that email is forwarded the admin does not have the ability to view the video unless they log in from admin panel. Should authorize since it prompts us to log in with those same cr...

Add a button while you are calling someone to the options like "Hold, Mute, etc" in order to be able to multitask faster. Before it was easy to send but the new update it's hard to be able to send them at the same time due to having to copy the nu...

please add a feature where a user can answer a call of another user from call queue.