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Customer Ideas Portal

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Mobile Notification Settings per Team

Request is to add ability to turn on/off Mobile Notifications per Team. We have created quite a few Teams within RC. Our employees can be included in multiple Teams but may want to only receive Mobile Notifications from certain Teams. Unless I'm m...
Guest almost 2 years ago in RingCentral Web/Desktop App 1 Under review

Allow user accounts without direct numbers

Hi, we have a lot of team members who don't need their own phone number, all calls should come in via a group and the outgoing CLI should be that number as well. we don't want staff to have individual numbers at all because then they are tempted t...
Paul Hawkins almost 2 years ago in RingCentral Phone 1 Under review

Custom notification sounds

Several of our staff were disappointed at the change in the join notification from a doorbell to two beeps as it is less noticeable and has caused delay in admitting participants in the waiting room. Allowing users to select which tone they would ...
Guest almost 2 years ago in RingCentral Meetings & Webinar 0 Under review

Ability to customize contacts list view

The contacts list columns are not customizable. The current design is limited to display contacts by first and last name, only, with phone number displaying below the name. I'd like the ability to customize the view so that I could display by comp...
Guest almost 2 years ago in RingCentral Web/Desktop App 1 Under review

Customize Play Announcement

Ability to change or customize the Play Announcement
Jessa Remo almost 2 years ago in RingCentral Admin Portal 0 Under review

Ability to share RCV recordings with users outside the orginization.

Some of our users have poor internet so downloading a recording and then uploading it to some cloud file hosting platform is not the best option. If there was an option to share the recording externally, that would cut down on time and bandwidth.
Guest almost 2 years ago in RingCentral Video 0 Under review

Analytics data manually refresh or change frequency

Currently the analytics data only refreshes every hour, it would be good to have a way to do this manually. Takes so long testing things when you have to wait an hour for it to refresh! Even just for admins or testing purposes (I'm aware that Live...
Brendan Richman almost 2 years ago in RingCentral Analytics 1 Under review

Allow call queue extensions to sign in to app

Having the ability to sign in to the app as a call queue extension would be beneficial to those of us that have a call queue assigned as the Operator Extension and receive text messages to that call queue extension. In our case, we have all text m...
Marc Pickard almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Ring Tones / Waiting Music

Could you please consider adding some audio files to the downloads option with RC approved music for ring tones and on hold/waiting calls? It would be nice to have more than the few options that are available at the moment.
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Power Automate Integration

Additional integration with Microsoft 365's Power Automate. I can envision small automatic scripts or larger applications leveraging the ability to send messages to individuals, groups, and teams via RC client or SMS. A PowerAutomate flow that mon...
Guest almost 2 years ago in RingCentral Integrations 1 Under review