Customer Ideas Portal

Please add a notification alert setting for incoming calls while engaged on a call for the RC app. This is both for direct calls and call queues

Now that we are trying to move fully to only the RC App on all devices including Mobile, Web, and desktops, all our Contacts are in a Microsoft account - so we use the "Connect to Microsoft" setting in the RC app, BUT it is only connecting to cont...

Use Case: As a trainer, we have two participants sharing their screens, following training instructions. Trainer wants to watch both participants enter the information simultaneously. Had hoped that the side-by-side option allowed viewing of both ...

We need to have a multiple call by Name Directories which can be added to a site rather than having a full company Directory.

When laptop is in sleep mode RingCentral should automatically turn off Accept Queue Calls. to avoid forgetting to turn queue off manually.

The Dashboard has an ACD, "Agent State" widget, where one can filter out the various Unavailable States. However, it is not possible to filter out the "Available" state, meaning you cannot use this widget to only focus on certain Unavailable Codes...

Please add a new header field called Customer Phone Number .

When sending an SMS, the app will not let you set a default phone number to send the SMS from. Every time my team opens the app, they must choose the correct phone number to text From, before sending a text. This does not exist in RingCentral, I'v...

Allow host to assign moderators to manage break out rooms or move between break out rooms. As of now the Host has to actively move people around.

Your on a Video Meeting and you want to add someone directly to the meeting. An option to call an extension would be great.