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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

All ideas

Showing 592

User Active Time KPI

An important statistic that is unavailable to us on RingCentral is our agents' active time. We would like to compare the time an agent spends "active" or "do not disturb" (per hour, day, month, etc.) For the time being, we are using the Audit Trai...
Guest almost 3 years ago in RingCentral Analytics 1 Future consideration

Ability to track agent time by phone status

Currently, there are only metrics around talk time or hold times, but no metrics on agent's phone status. There should be reporting on how long an agent's phone was in available, Do Not Disturb, or other statuses. This is an important metric for m...
Guest almost 3 years ago in RingCentral Analytics 9 Future consideration

Ability to change the defaults for RingCentral Video within the Outlook plugin

We would like to change the default settings for the following options: Turn off video for all participants Require a password Participants can only join after me Enable waiting room I made the changes in the RingCentral app for my PMI, but it doe...
Guest almost 3 years ago in RingCentral Integrations / RingCentral Video 1 Future consideration

Pull Login and log out reports

Requesting to add the feature to be able to monitor and get a report about the log in and log out of the users on the account
Guest almost 3 years ago in RingCentral Analytics 0 Future consideration

Faxes to be seen on all extensions

For smaller companies, it would be super helpful for the faxes to be seen by multiple extensions. Also, automated printing would be great.
Guest almost 3 years ago in RingCentral Analytics 0 Future consideration

Include DID in performance reports

Want to see who is using their lines for actual outbound/inbound usage on company DID lines. Not just the extension numbers. Saves time having to cross-reference information.
Guest almost 3 years ago in RingCentral Analytics 0 Future consideration

Service Level for multiple call groups

Our tech support group would like a single widget dashboard service level report for multiple call groups. Presently to see the service level for 4 groups, it requires 4 widgets.
Guest almost 3 years ago in RingCentral Analytics 1 Future consideration

copy schedule without time off copying over

I would like to be able to copy the schedules from one week to another without copying over time off. Just copy underlying schedules.
Guest almost 3 years ago in RingCentral Contact Center 0 Future consideration

Allow setting the Company Fax/SMS Recipient to a call queue

We need the Company Fax/SMS Recipient to include multiple people. The issue is when moving a call queue number to an IVR menu, the recipient of fax and text goes from the call queue member list down to a single user extension only in the site IVR ...
Justin Davidson almost 3 years ago in RingCentral Admin Portal 1 Future consideration

In Call Queue Press 1 to Leave a Voicemail

Callers wishing to leave a message rather than wait on hold would improve the customer service level. This is a global request and expectation.
Guest almost 3 years ago in RingCentral Phone 2 Future consideration