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Customer Ideas Portal

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Integration with Keap

Allow a Google add on to integrate with Keap seamlessly
Ron Gallichio about 1 year ago in RingCentral Integrations 1 Future consideration

Ring Central error codes need to be redone.

The error codes present by the Ring Central admin panel are worthless. An error messages purpose is to tell the user that A) Something has gone wrong, and B) What that something is, and directions to resolving that issue. In the phone # Transfer a...
Beyond Wireless Head Office about 1 year ago in RingCentral Admin Portal 0 Under review

Ability to send bulk faxes

That's pretty much the idea. Could be an API, could have customized fields on the fax file, ideally it would just exist in general.
Ben Kennedy about 1 year ago in Developer Platform and APIs 1 Under review

Ability to test headset to see if sound works

The old RingCentral had the ability to test to ensure that the headset volumes were working. I am running version updated 04/28/2021. I am using a Toorun M26 Bluetooth headpiece V4.1 which works very well with RingCentral. I can see in...
Guest about 2 years ago in RingCentral Phone 1 Under review

I want to remove entering a password everytime I listen to a voicemail please.

we have multiple company names due to marketing purposes it's annoying having to enter a password for each company every single time i listen to a voicemail
Tile & Stone Care 6 months ago in RingCentral Phone 0 Under review

enable app to accept call forwading

Want ext to be able to forwarding using call handling to an app.
Kurt Anderson 6 months ago in RingCentral Mobile App 0 Under review

Changing the app on my phone to silent mode should not change it everywhere

I would like to have the application on my phone to be silent but I would still like to receive calls on the computer and on my extension device as normal not as in silent mode or do not disturb, basically changing the status of the application on...
Mike Aqrawi 6 months ago in RingCentral Mobile App 0 Under review

Incognito Incompatible with Dark Mode

My whole call center is for some reason only allowed to access RingCentral via Incognito Chrome. We are instructed to not use the app. There is no dark mode available on Incognito Chrome. Y'all. I have a migraine. I'm wearing sunglasses so ...
Annie McCormick (Shift Manager) about 1 year ago in RingCentral Phone 0 Under review

Better "Unread" Message Notifications for GLIP

We really like having GLIP so we can use this tool to replace two other solutions we've been using for real-time internal text messaging between office and field staff. The issue is that, even with all the notification settings in GLIP, it's still...
Mallard Owen about 2 years ago in RingCentral Analytics 0 Under review

RingCentral Phone App and Unified App Call Queue search/contact parity

The RingCentral Phone app allows you to search for Call Queues by name or extension when transferring or making a call. Receptionists searching for a Call Queue to transfer calls cannot find Call Queues by name or extension. Alternative is to impo...
Guest about 2 years ago in RingCentral Web/Desktop App 0 Under review