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Ability to block foreign country codes or all incoming international calls

Some of our offices receive a large number of spam / scam calls from a wide variety international numbers. We need a way to block specific country codes, or even better, block all international incoming calls (from outside the US). Currently in Ri...
Robert Pulone 5 months ago in RingCentral Admin Portal 0 Under review

Option to report issue to existing case instead of creating a new case.

It would be nice to be able to report an issue that is related to another case by giving the user a location to reference an existing case. Currently when you Report an issue it creates a new case number, which then has to be routed to support sta...
Eric Fowler 5 months ago in RingCentral Web/Desktop App 0 Under review

Round Robin in randomized order

I am requesting that we add a second round-robin that rings members in a randomized order. We use round robin call queues for incoming sales calls. However, the longest idle approach simply rewards the laziest sales person. Ringing the sales peopl...
Quantum IT Group 5 months ago in RingCentral Admin Portal 0 Under review

Add ability to allow users to set meeting to record while scheduling the meeting

RingCentral Meetings allowed for users to set automatic recording of a meeting at the time that they were scheduling a meeting / creating the meeting for the first time. This would allow the meeting to automatically start recording once the meetin...
Brandon Deaton almost 2 years ago in RingCentral Video 1 Under review

DND override list

We need the ability to create a DND override list. In a classroom a teacher will put their phone on DND. The front desk cannot contact this teacher when they are on DND. In an emergency certain staff should be able to call or page a user even if t...
Atris Everson almost 2 years ago in RingCentral Admin Portal 0 Under review

Integration and/or App for SalesLoft

SalesLoft has the ability to make calls from their website. It would be great to use RingCentral.
Guest over 2 years ago in RingCentral Integrations 0 Under review

Reduce RingCentral's Session Timeout Setting from 7 Days for Salesforce Integration

When using the Salesforce integration, RingCentral's session timeout setting is 7 days. Having checked with RingCentral support, this cannot be adjusted. If a user uses the RingCentral for Salesforce integration and does not logout, the Salesforce...
Richard Pomeroy almost 2 years ago in RingCentral Integrations 0 Under review

Mass Add users to Teams

We have 200+ internal employees in RingCentral. It would be useful to have mass add functionality in the GUI for Teams/Calendars so Team admins don't have to find every single person individually. Maybe include some sorting features to narrow the ...
Cole Devitt over 1 year ago in RingCentral Web/Desktop App 0 Under review

Remove call announcement when transferring calls

I think it's required for an announcement that the call is being recorded to play when the customer first calls. Right now it also plays when calls are transferred to another extension, so customers have to listen to that announcement several time...
Andrew Darlington over 1 year ago in RingCentral Phone 1 Under review

RC App to Google Pixel 4 (GrapheneOS ver) compatibility

GrapheneOS ver not compatible with RC Unified App, works but its not giving any sound notifications.
Guest over 2 years ago in RingCentral Mobile App 2 Will not implement