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Customer Ideas Portal

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Putting RingCentral Phone Number into Private Status

We'd like to make number private so that no reporting, recording or analytics can be generated considering that calls are highly sensitive.
Guest almost 2 years ago in RingCentral Phone 0 Under review

Enable ability to silence one of your apps (Desktop and Mobile) without disabling or silencing both.

If a user is at their desk they may not want the mobile app ringing as well.
Guest almost 2 years ago in RingCentral Mobile App 1 Under review

Native ActiveCampaign integration

I have a prospect who would benefit from native ActiveCampaign integration rather than having to use a bridging app. Many thanks.
Guest almost 2 years ago in RingCentral Integrations 0 Under review

Installing a sound equaliser in BT's 'BT Cloud Work Phone' app, made by Ring Central

At the moment, BT's BT Cloud Work Phone, developed by Ring Central, doesn't have a built in sound equaliser unlike many soft phones. Speaking to BT they say that the software doesn't have the ability 'yet' but couldn't tell me if this meant it was...
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Enable individuals with admin access to enter partial day PTO prior to schedule forecasting.

At my organization, we have very small teams. As such, accounting for all anticipated time off is critical to our ability to have accurate forecasts. Today, the system only allows admins to enter full days off prior to forecasting. Entering partia...
Guest almost 2 years ago in RingCentral Contact Center 0 Under review

Change default user call handling & forwarding to 4 rings on desktop and mobile apps

When creating accounts individually or in bulk, please change the default call handling to 4 rings / 20 sec on desktop and mobile apps and/or change slider for "Always ring for at least 30 seconds before forwarding". This is primarily needed to av...
Justin Davidson almost 2 years ago in RingCentral Web/Desktop App 0 Under review

RingCentral Video --> Disable option Call me.

RingCentral Video --> Disable option Call me. Not every customer want to pay for the call cost of the participant of the meeting.
Jacco Van de Bovenkamp almost 2 years ago in RingCentral Video 0 Under review

Being able to change the default extension

Being able to change the default prefix for extensions, right now, extensions are based of what numerical prefix was initially chosen, IE if your first extension was 605999, subsequint extensions are 60XXXX with no ability to change the prefix. We...
Guest almost 2 years ago in RingCentral Admin Portal 1 Under review

Requesting RingCentral App to not default to meeting info when using Microsoft outlook

If you want to use Microsoft outlook (not outlook 365), the scheduler keeps defaulting to "meeting info" . This happens in particular, when you do not have Outlook 365 or Google calendar conduit/mangaged calendar intergated. This causes for a bad ...
Rachelle Banks almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Private Park ring reversion

Public Park has a reversion timer of 5 minutes after which it will return the call to the original person that parked the call.Private Park does not have this capability and calls can sit in that park location forever. We would like this feature t...
Guest almost 2 years ago in RingCentral Phone 0 Under review