Customer Ideas Portal

We were informed in case number 15312619 that calls made to the company IVR, even if passed on to a call queue/ext with automatic call recording enabled, cannot have automatic call recording enabled. I don't understand why this is the case, but wh...

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The old RingCentral had the ability to test to ensure that the headset volumes were working. I am running version 21.2.15.482 updated 04/28/2021. I am using a Toorun M26 Bluetooth headpiece V4.1 which works very well with RingCentral. I can see in...

Allow a Google add on to integrate with Keap seamlessly

The error codes present by the Ring Central admin panel are worthless. An error messages purpose is to tell the user that A) Something has gone wrong, and B) What that something is, and directions to resolving that issue. In the phone # Transfer a...

That's pretty much the idea. Could be an API, could have customized fields on the fax file, ideally it would just exist in general.

We really like having GLIP so we can use this tool to replace two other solutions we've been using for real-time internal text messaging between office and field staff. The issue is that, even with all the notification settings in GLIP, it's still...

I would like to have a way to see the client previous button layout. It is to easy to deploy a button template to the wrong phone. There needs to be a way that the button config can be restored or retreived from a config file. It would be nice to ...

When callers call in they currently hear "Call are being recorded" then "Thank you for calling XXX department, please hold." but we would like them to hear our company greeting first followed by "calls are being recorded". We fear that when they h...

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