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Automatic call recording for calls originating from an IVR

We were informed in case number 15312619 that calls made to the company IVR, even if passed on to a call queue/ext with automatic call recording enabled, cannot have automatic call recording enabled. I don't understand why this is the case, but wh...
Kameron Sobenes-Desme about 1 year ago in RingCentral Admin Portal 0 Under review

Add a saves as pdf button on LOB analytics

Download is not available as pdf
Gerard Ambrose about 1 year ago in RingCentral Analytics 1 Under review

Ability to test headset to see if sound works

The old RingCentral had the ability to test to ensure that the headset volumes were working. I am running version updated 04/28/2021. I am using a Toorun M26 Bluetooth headpiece V4.1 which works very well with RingCentral. I can see in...
Guest about 2 years ago in RingCentral Phone 1 Under review

Integration with Keap

Allow a Google add on to integrate with Keap seamlessly
Ron Gallichio about 1 year ago in RingCentral Integrations 1 Future consideration

Ring Central error codes need to be redone.

The error codes present by the Ring Central admin panel are worthless. An error messages purpose is to tell the user that A) Something has gone wrong, and B) What that something is, and directions to resolving that issue. In the phone # Transfer a...
Beyond Wireless Head Office about 1 year ago in RingCentral Admin Portal 0 Under review

Ability to send bulk faxes

That's pretty much the idea. Could be an API, could have customized fields on the fax file, ideally it would just exist in general.
Ben Kennedy about 1 year ago in Developer Platform and APIs 1 Under review

Better "Unread" Message Notifications for GLIP

We really like having GLIP so we can use this tool to replace two other solutions we've been using for real-time internal text messaging between office and field staff. The issue is that, even with all the notification settings in GLIP, it's still...
Mallard Owen about 2 years ago in RingCentral Analytics 0 Under review

Back up customer phone button configuration

I would like to have a way to see the client previous button layout. It is to easy to deploy a button template to the wrong phone. There needs to be a way that the button config can be restored or retreived from a config file. It would be nice to ...
Joel Hawkins 104 6 months ago in RingCentral Analytics 0 Under review

Calls are being recorded message should come after personal greeting.

When callers call in they currently hear "Call are being recorded" then "Thank you for calling XXX department, please hold." but we would like them to hear our company greeting first followed by "calls are being recorded". We fear that when they h...
Bailey Hale 6 months ago in RingCentral Admin Portal 0 Under review

Add field to ticket/portal showing current level of Escalation.

Tracking Ticket Progress and Status to keep customer satisfaction.
CDW Admin 6 months ago in Developer Platform and APIs 0 Under review