Skip to Main Content

Customer Ideas Portal

Showing 4741 of 4741

Please add a softball emoji

My daughter plays softball and I want to put one up
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

QM - Character Limitation

When typing feedback comments in the Evaluation Form, there is a character limitation of 256 characters. It’s important to leave detailed feedback and limiting the characters diminishes the quality of the feedback.
Jennifer Lewis about 2 years ago in RingCentral Contact Center 1 Future consideration

Integrate RC Scheduler using outlook.com

We are using an exchange outlook web app that looks like everyone else, but it is private to our server and does not go thru MS365. I need to integrate the ring central scheduler on that platform now that RCM is retiring
Mike P over 1 year ago in RingCentral Web/Desktop App 0 Under review

Silence notification for call pickup when the user is set to Do Not Disturb

Even dispatchers need a lunch break. Currently if an extension is assigned to a Pickup Member for a call queue, notifications that a call is available to be picked up still occur when the ext is set to DND. There is no way to silence the notificat...
Ryan Laughy over 1 year ago in RingCentral Phone 0 Under review

Inbound: Toll-Free vs Local call graph

our account manager provides us with a graph that shows Toll-Free vs Local calls, this is very helpful information. It would be nice to have this accessible at the customer level, it would allow for quicker access so that we do not have to wait fo...
Mike Schimento over 1 year ago in RingCentral Admin Portal 0 Under review

Ability to delete call recording without deleting entire call record

We made a business decision to no longer record all of our calls and to go back and delete all previous recordings. Without this feature, we are also going to lose all of the data/records associated with those calls.
Guest over 1 year ago in RingCentral Admin Portal 1 Already exists

Allow call forwarding (NOT TRANSFER) to a soft endpoint (i.e. computer) like the old version did

Allow call FORWARDING (not TRANSFER) from one soft endpoint to another. The older Ring Central Phone app had this. The new Ring Central Desktop app does not. Removing existing features from a new product seems counter-intuitive.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

The ability to "turn off/hop out" of a call group without having to manually change the call group each time.

This would be very useful to any place that has a group of people to answer phones. For example we have 5 people that can answer anytime someone calls our office. 2 of those people only do it if others are gone from work, so it would be nice for i...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Ability to disable single-character formatting

Ring Central Message automatically uses characters such as * and _ as a pseudo-commands to format the characters inbetween them. It also allows the (now standard) use for control characters (ctrl-b, ctrl-u, ctrl-i) for formatting. Further, the for...
Carl Sopchak 9 months ago in RingCentral Web/Desktop App 0 Under review

Add contact categories or tags so that contacts can be identified and filtered

Contacts should be able to be tagged with a category - such as Customer, Vendor, Employee, etc. much like Google Contacts and countless others do to allow us more flexibility in exporting, syncing and searching through the contacts.
Kevin Koziol 9 months ago in RingCentral Phone 0 Under review