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Regard the pick-up of any parked call as 'Inbound' for call recording purposes

("calls are recorded and monitored " can be introduced at the start of the hold music so that every parked call gets this message) It is a big issue for us if calls grabbed from a park location are not being recorded (despite being an inbound call...
James Fish 11 months ago in RingCentral Phone 0 Under review

Blind Copy Group Contacts - SMS

We need the ability to send SMS to contacts in a group without each recipient seeing the others' responses.
Brooke Palmer almost 2 years ago in RingCentral Phone 0 Under review

Mass VoiceMail (Broadcast)

Every phone system since the 90's had a feature to send a global or mass voicmail message to all phones or a group of user's . I would like to add this feature, since many have physical phones and text messaging isn't an option. It is a significan...
Asa Blum over 2 years ago in RingCentral Admin Portal 2 Under review

Failed Fax Preview

It would be helpful if we could have a fax preview like you have in the admin portal for the failed faxed in the app. It would be easier to figure out what and why it's not being sent in the app.
Shamsia Nainar 6 months ago in RingCentral Web/Desktop App 0 Under review

Restrict Outbound Calls | Only Allow Outbound Calls to Assigned Numbers

Submitting on behalf of a customer. A client would like to only allow users to call specific numbers that they assign, meaning if the numbers that they dial are not in the list of assigned numbers, it shall not go through or it should be restricte...
Jorge Mico 6 months ago in RingCentral Admin Portal 0 Under review

Second member can answer a call to a queue

Recently had an issue where I answered a call to our main number (call queue). When I tried to transfer it, my computer froze up. I could still talk to the caller, but I couldn't do anything to the call. It would've been nice if another call queue...
Mandy Casey 6 months ago in RingCentral Phone 0 Under review


HQS is a big CRM tool for Adminastration and Calling customers. It would be massivly helpful
Benjamin Röttger 6 months ago in RingCentral Integrations 1 Future consideration

Ability to send SMS via gateway

Service Providers that use software to send texts and mms. Other softwares have selectable providers like Verizon, Sprint, Tmobile,ATT etc. for example, Verizon is example Something like sending a fax to 4075551212...
Rick Cassel 11 months ago in Developer Platform and APIs 0 Under review

notifications for outbound text messages

just like the inbound where we received notifications every time we received text messages .we would like to have an option where a notification can be sent too every time we send outbound text messages
Guest over 2 years ago in RingCentral Web/Desktop App 0 Under review

Add the option to use SFDC mobile to call in Ringcentral

There is a quick action in the mobile app to call with Ringcentral. It doesn't work. The call should be logged to SFDC after the call complete, with the same functionality as the desktop browser version.
Guest over 2 years ago in RingCentral Integrations 0 Under review