Customer Ideas Portal

Linux Mint is not currently supported per Customer support. Linux Mint is based on Ubuntu, and is a very popular distribution. Please add support for Linux Mint Cinnamon.

Per the description, it seems odd that the option to have Simultaneous ring is not available for a call queue when adding a fail over group. For contractual SLA's on call answering, having anything other than Simultaneous pushing the call beyond t...

When creating User Template, each can have a different settings for individuals within the same department, the name given to the Template can only be a certain length of character because the window you receive when clicking a template cannot be ...

My whole call center is for some reason only allowed to access RingCentral via Incognito Chrome. We are instructed to not use the app. There is no dark mode available on Incognito Chrome. Y'all. I have a migraine. I'm wearing sunglasses so ...

The RingCentral Phone app allows you to search for Call Queues by name or extension when transferring or making a call. Receptionists searching for a Call Queue to transfer calls cannot find Call Queues by name or extension. Alternative is to impo...

In Salesforce we use mandatory fields to enforce our advisors to complete relevant sections of a task/activity. It would be useful to be able to have these mandatory fields reflected in the RC component which would ensure that our advisors are com...

Currently we are using the Salesforce RC plugin only. Not supporting lookup fields in the RC component means we have been unable to add all of our required fields into the RC component; this results in the user needing to access the Salesforce tas...

Individuals who forget to remove themselves from call queues cause an inconvenience when they do so. Calls can be missed, forwarded to voicemail, or left waiting for the next in the queue. If it were possible to schedule one's self to be removed f...

Can you add an option for recurring to be bi weekly or bi monthly I am trying to create schedules and these schedules change every 2 weeks so I have to make them all individual instead of just once and allowing it to recur.

Presently very limited Bluetooth headset compatibility. Some people can't use just any headset because of environmental conditions, comfort, etc. I've never come across another app that was so limited in headset use.