Skip to Main Content

Customer Ideas Portal

Showing 4741 of 4741

GSM call indication

If you get an direct gsm call on your mobile phone you should get a presence indication, like in a mobile call, in the Ringcentral App.
Helmut Walkner 9 months ago in RingCentral Web/Desktop App 0 Under review

Live Call in show (radio TV etc)

What radio stations etc do when they have a call-in show is, "open the lines" be that 1, 4, 10, etc. A call screener picks up the call gets the person's name and question and adds it to the "green room" were the host can see the callers on hold. W...
Trevor Harrison 9 months ago in RingCentral Admin Portal 0 Under review

Please consider a feature that allows send a hyperlinked pic or logo via SMS

We provide links for our clients to send out to their own clients. It will be very useful to send a quick short and professional button that will take them to their website same as they do through email.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Add 40-45 Second to "Maximum Wait Time is Reached, send caller to" option under wait settings.

Everyone will benefit from this option. The wait time before transferring to VM or another line only has the option of 30 seconds (not enough time) or 1 minute (most callers will hang up after 1 minute)
Guest about 2 years ago in RingCentral Admin Portal 0 Under review

Customer should have the ability to whitelist country without sending CCAF

Customer should have the ability to whitelist country without sending CCAF, since not all were comfortable sharing this information
Wilhelmina Regal over 1 year ago in RingCentral Phone 0 Under review

Custom Timing for Video Call Scheduling

My HR team schedules interviews in shorter timeframes than just the 00, 15, 30, and 45 minute intervals. They do schedule by 5 minute intervals, but at that point I'm wondering if it could be made possible to just be able to enter a custom time. W...
Mitch Willette 9 months ago in RingCentral Meetings & Webinar 0 Under review

Increase Call Log Download Bandwidth from service.ringcentral.com

I am requesting an increase in the download speed of call logs from service.ringcentral.com. The download speed has decreased substantially over the years and has a significant impact on productivity and QOS. We routinely download call logs with f...
Max Ramos 9 months ago in RingCentral Web/Desktop App 0 Under review

Allow Call Queue members to change queue status for desktop app

We have two call queues that our internal help desk can be a part of. There is a feature to allow the queue members to select which queue they want to take calls for. This currently only applies to the mobile app, however my team uses the desktop ...
Guest about 2 years ago in RingCentral Phone 1 Future consideration

To allow a user to have the InContact SalesForce agent “lightning” dialer open and functional in multiple Salesforce browser tabs.

When using the SalesForce “Classic” dialer, a user could open a new (Chrome) browser tab with the same Salesforce session, and then open the “Classic” SalesForce Agent InContact dialer on each active Salesforce tab. It is common for our users to o...
Guest about 2 years ago in RingCentral Contact Center 0 Future consideration

Allow users to generate and download their polling results for their own meetings

Currently, this is an admin only function, where polling results can only be generated and downloaded by admins, despite the instructions relayed here. This currently makes it so users have to come to admins to gather results for their own data fr...
Guest about 2 years ago in RingCentral Meetings & Webinar 0 Under review