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Customer Ideas Portal

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Add ability to create Asana task from RC conversation

The outlook app for Asana is OK, it has the elements we need but in execution it lacks some features.
Guest about 2 years ago in RingCentral Web/Desktop App 0 Under review

Salesforce Avaya integration

Avaya Cloud Office apps are not showing Salesforce account/contact information or logging communications to Salesforce, which has the RingCentral package. The two need to be integrated so that the Avaya Cloud Office apps can be used by Salesforce ...
Guest about 2 years ago in RingCentral Integrations 0 Under review

Remove Hard Phone Requirement for Overflow/Backup Reception Coverage and Remote Work Needs

Call Queue/custom rule features do not work when a user does not have a hard/desk phone assigned to their account. Reception backup users are unable to take calls on the mobile app or via soft phone unless they have a desk phone. This is a waste o...
Guest about 2 years ago in RingCentral Mobile App 0 Under review

We would like to partition the corporate directory by site

We want to have the ability to limit what shows up in the corporate directory to the site the employee is working out of. Meaning, if the account has 3000 users on it and I work at a site with 50 users I should only be able to locate those 50 user...
Vivian Mitchell about 2 years ago in RingCentral Admin Portal 0 Under review

Add Home Screen with Favorites or HUD to Android and iOS app

currently when I want to call a co-worker from the Android/iOS app I have to either memorize their extension, search their name in our company contacts, or scroll through the company contacts to find them. Adding a Home Screen or even the HUD from...
Adam Rogers about 2 years ago in RingCentral Mobile App 0 Under review

Monitoring Impromptu Conference Calls

We have several users that have impromptu conference calls. They are requesting the ability to see who is on the call and then have the ability to drop callers as their part of the call is over. Currently, to insure that a caller that should not b...
Guest about 2 years ago in RingCentral Web/Desktop App 0 Under review

Folder with option for sub folder

So the folder would be called "Minor Toolbox" then the sub folders would be like "addiction" and in that subfolder would be documents like worksheets that a caseworker could download and use with the youth they work with
Guest about 2 years ago in RingCentral Web/Desktop App 0 Under review

Let us see tasks in sections again

The ability to only see certain task through search is very time consuming and items are easily lost. I prefer the old where all task could be viewed by sections.
Guest about 2 years ago in RingCentral Web/Desktop App 0 Under review

Have RCV recognize busy/not busy from Calendar integration so non-meeting appointments don't show

When calendar is integrated, RCV is listing all "appointments" even though they are not video/meeting related and showing Status as Busy. Would like to have a way to filter Non meeting calendar entries so that only true meeting are showing.
Tammie Phillips about 2 years ago in RingCentral Video 0 Under review

HUD list add own Tabs at top to group people listed

It would be nice to organize your HUD list with tabs at the top. The system automatically adds a tab for Park Locations. It would be nice to be able to add your own. For example: We would want to divide our departments. One tab called Parts and be...
Tessa Mabrey about 2 years ago in RingCentral Web/Desktop App 1 Under review