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Customer Ideas Portal

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Tag Messages

It would be nice to tag messages as they relate to a specific subject. Then when you need to filter through your messages you can sort by "tag" and find the information you need related to the relevant subject.
Bobby Clapp almost 2 years ago in RingCentral Web/Desktop App 0 Under review

The ability to manually refresh data in ringcentral analytics

I want to do this when I run into issues and doing some test
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

Please add Hearsay

This is a messaging app that I use to send SMS text. I would like to link it to my desktop app and text through Ring Central and then connect through Hearsay.
Guest almost 2 years ago in RingCentral Integrations 0 Under review

Ringcentral Caller ID Name or Number should reflect to Mobile Numbers

Customer wants ringcentral to show their Caller ID Name or Number as the caller id once they call their client;s cell number because not all of their client has a landline.
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

Editing Fax Cover Page without Additional Attachment

Requesting that clients be able to edit the cover page of the efax feature within the cover page without the edit coming through as an additional attachment.
Guest almost 2 years ago in RingCentral Web/Desktop App 1 Under review

Add dropdown menu for department section when creating new user.

Adding a dropdown menu for the "department" section when adding a new user, is important for the organizing of groups. For example, if one were to mistype a department(when creating a new user), a new department will be created. If there was a dro...
Guest almost 2 years ago in RingCentral Admin Portal 2 Under review

Reminder Email for Unread SMS/Voicemail /Fax

It would be great if we get reminder email for any unread SMS/Voicemail/FAX for more than 2-3 days old ?
Amit Trivedi almost 2 years ago in RingCentral Web/Desktop App 0 Under review

integration for 3rd party captioning software

This feature already exists in Zoom and is mentioned in the RC settings thought it does not exist in practice. To be able to easily connect a 3rd party AI captioning software such as webcaptioner.com would be much easier than typing captions and m...
Guest almost 2 years ago in RingCentral Integrations / RingCentral Meetings & Webinar 0 Under review

Sort Team Order

Like the ability to drag and drop re-order my favorites, I'd like to be able to do the same with my teams.
Bobby Clapp almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Ability for a call queue manager to see all the recorded phone calls of the users they manage on all the call queue's they are set to manage

Currently call queue manager's have the option to toggle from one queue to another to access the call logs to listen to recorded calls but what the cust wants is for the call queue managers to see all the call logs of all the call queues they mana...
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review