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Customer consent for recording calls

We need the ability for customers to consent to call recording for inbound and outbound calls and for some agents this would mean options for multiple languages. The idea is for customers to press a digit to consent to being recorded and then be c...
Stephanie Rensburg almost 2 years ago in RingCentral Admin Portal 0 Under review

Ability to change registration status of users

As a SuperAdmin, I would like to have the ability to activate a user account. As it stands now, I can only activate the account upon setup. If an email invite has been sent, the account is stuck in a limbo state where the only thing a SuperAdmin c...
Guest about 2 years ago in RingCentral Admin Portal 0 Future consideration

A dashboard widget that shows the percentage of evaluations above, meeting or below compliance rate goal

Gives a great eye view of progress. And from there a filter can reveal who falls were.
Kandace Williams over 1 year ago in RingCentral Contact Center 0 Under review

WFM Pro - Ability to export WEM Skills

Would like to have the ability to export the employees assigned to WEM skills to understand how many are assigned to a WEM skill or who may be missing that assignment easier.
John Bruns over 1 year ago in RingCentral Contact Center 0 Under review

Scheduling for Call Queue Members

We'd like to schedule users to be added/removed from a Call Queue at specific times. For example, I'd like to schedule "John" to be added to a specific call queue at 9:30am tomorrow, and then removed from that queue at 1pm. Taking it one step furt...
Fady Kardoush about 3 years ago in RingCentral Admin Portal 1 Will not implement

sms chat bot

More and more we are doing business online. My company needs a chat bot. One for my website (which I can outsource and add) and I need a SMS chat bot that I can market the phone number for texting and using a chat bot for my company
Guest about 3 years ago in RingCentral Web/Desktop App 0 Under review

Multiple Selection + Delete for Tasks

I maintain "for-me" to do list via the Tasks on ringcentral windows app (personal chat with myself). I've managed to grow the list of completed tasks to 30+ before I realized I just want them to go away. However, I have to click on each one, hit d...
Michael Wong 11 months ago in RingCentral Web/Desktop App 0 Under review

Additional Parameters for Performance KPIs, such as only counting missed calls during work hours

Right now the # or % of Missed calls with VMs include calls missed when someone is logged off for the day. We can't hold people to this metric because they can't be expected to answer calls when off the clock.
Guest over 2 years ago in RingCentral Analytics 1 Planned

Links within Team Profile should be clickable, not text

Team profiles might contain nformation and static resources about the team, such as documentation, links to get help, etc. Link in this area are NOT clickable, but they should be. Copy/pasting a link is time consuming.
Louise Baker over 2 years ago in RingCentral Web/Desktop App 2 Under review

Conference Call - See all connected users

Would be nice if we could press a button in the rc app to see the people connected to a conference call.
Shino Wang about 2 years ago in RingCentral Web/Desktop App 0 Under review