Customer Ideas Portal

When a user turns off the Que, the manager will receive an alert.

Security restrictions be set at a granular level for ACD settings instead of blocking all or nothing (Ex: blocking a team prevents seeing that team in the directory.

Currently if you delete the parent admin you have the ability to move its children to be under a different admins or put them in the root. Can this ability to move admins be implemented as an option without having to delete accounts. It would be v...

Need an option to prefix a voicemail when forwarding it. current options are: 1. send2. change extension3. Cancel There are times you would like to prefix a voicemail when forwarding it to a coworker so that you can add information.

It would be very useful to be able to hide unused text message chains. There wouldn't be a need to cancel, but having the ability to hide or close out texts until we receive a response will help clean up the window. I would love to be able to only...

Need there to be one widget that is reflecting more than one queue. Currently when a widget is created for Queue monitoring and Queue calls, you can only select one queue per widget and not multiple.

I have Ring Central Service - Requesting and email format ie. my ringcentral 7 digit phone number xxxxxxxxxx@ringcentral.com or First.Last@ringcentral.com to send server alerts to mobile notifications

I am assisting our Legal team with information for a case. One of our users has messages we need to extract, taking screenshots is not practical. Is this something you or someone at Ring Central can help with?

It would be great if the number could match to customer records and open them as a call comes in and save activities (calls, faxes, texts) directly to the customer record

Please enable the ability to user Intercom feature from Mitel 6940 model phones