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Provide instrutions for users to setup 2FA

I need step by step instructions to send out to the users on how to setup their 2FA after I activate Account Validation for the company.
Ken Doan 9 months ago in RingCentral Admin Portal 0 Under review

Upload pics & maps to the Knowledge Base

For our Call Center to be able to see a diagram of each building and a map w/in each building would be so helpful. Our team is from the Phillipines & it's very hard for them to visualize w/out the pictures in the KB to see & understand.
Sarah Eppley 9 months ago in RingCentral Engage Voice 0 Under review

Allow embedded training videos on portal to be viewed alongside webpage

Your videos for instruction and training at the bottom of the web portal open up in a smaller window that cannot be moved and the only option is to go full screen. There's no way to follow along to apply the information learned from the video to a...
David Chase 9 months ago in RingCentral Admin Portal 0 Under review

Phone need to be able to receive/accept as many callers as the phone can take (on as many lines as it has)

Just imagine how our customers feel when they calling us and they constantly going to voicemail. Are they getting what they want ? Doubtfully. What are they thinking about our company? Lazy to pickup the phone or what ?-probably.If your desk phone...
Guest over 1 year ago in RingCentral Phone 1 Under review

Use scanner directly when composing a fax like it was on the previous version of the app.

the "office@hand Phone" app allowed the user to send a fax by either choosing a file to attach or scanning the document dirctly into the body of the message. The new "At&T office@hand" does not give the option to scan directy for the fax. this...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Company-wide option to prevent outbound calls to all non toll-free numbers

We would like to have an option to prevent phones/numbers in our company from calling non toll-free numbers because none of our employees have a need to call non toll-free numbers and not even having the option to call non toll-free numbers would ...
Guest over 1 year ago in RingCentral Admin Portal 1 Under review

Templates for Different Roles

It would be useful to be able to set a template that set Caller ID according to the role of the user in our company. For example, if certain roles at a company need to appear as blocked when they are calling out and have a caller id appear as the ...
Guest over 1 year ago in RingCentral Phone 0 Under review

Remove temporary info from emergency address

My client inserted his home address into the emergency, 911, address field during temporary setup. We now want that address removed from the system.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Call Queue Routing to Certain Members by Area Code

I would like for a call queue to automatically route calls to certain queue members by the caller's zip code.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Provide Callers options to select the type of music they would like to hear.

N/A
Etzer Dolce 9 months ago in Developer Platform and APIs 0 Under review