Customer Ideas Portal

Call Queue/custom rule features do not work when a user does not have a hard/desk phone assigned to their account. Reception backup users are unable to take calls on the mobile app or via soft phone unless they have a desk phone. This is a waste o...

We want to have the ability to limit what shows up in the corporate directory to the site the employee is working out of. Meaning, if the account has 3000 users on it and I work at a site with 50 users I should only be able to locate those 50 user...

currently when I want to call a co-worker from the Android/iOS app I have to either memorize their extension, search their name in our company contacts, or scroll through the company contacts to find them. Adding a Home Screen or even the HUD from...

We have several users that have impromptu conference calls. They are requesting the ability to see who is on the call and then have the ability to drop callers as their part of the call is over. Currently, to insure that a caller that should not b...

So the folder would be called "Minor Toolbox" then the sub folders would be like "addiction" and in that subfolder would be documents like worksheets that a caseworker could download and use with the youth they work with

The ability to only see certain task through search is very time consuming and items are easily lost. I prefer the old where all task could be viewed by sections.

When calendar is integrated, RCV is listing all "appointments" even though they are not video/meeting related and showing Status as Busy. Would like to have a way to filter Non meeting calendar entries so that only true meeting are showing.

It would be nice to organize your HUD list with tabs at the top. The system automatically adds a tab for Park Locations. It would be nice to be able to add your own. For example: We would want to divide our departments. One tab called Parts and be...

Our old phone system had a simular feature as the HUD list and it was more compact so you could see more people in one glance and didn't have to scroll up and down to find people. I feel that it would be nice if we could make the names smaller so ...

I think it would be vary helpful to be able to dock the HUD list somewhere on your screen.