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More Customized Analytics

It would be great to run most customized Analytics. I like to look the analytics for each month on each of our phone numbers. However, I would like to see more fields to choose from to get more details analytics. I would like to be able to choose ...
Rachel Barlow 8 months ago in RingCentral Analytics 0 Under review

An option to create a link that can be used for clients to view our calendar availability and select open dates/times to schedule meetings.

The URL should be easily shareable and lead to an interactive calendar that shows our availability based on our google/outlook calendar sync. They should be able to select open dates and times as well as input a reason or topic for the meeting.
Sylvia Weddington 8 months ago in RingCentral Meetings & Webinar 0 Under review

Allow activation\deactivation of Custom Rule from an IVR

In my previous phone system we had the ability to create a password protected IVR that managers could call in to and turn custom rules on\off. We used this for things such as emergency closures to adjust call flow and recordings on the fly without...
Kevin Schwenk 8 months ago in RingCentral Admin Portal / RingCentral Phone 0 Under review

Request to Restrict Access to Interactions to a Smaller Group than entire a Team or Self

This is specific to QM recording. With a requirement to provide access to only particular team members for training purposes, to live monitor or playback recordings via Interactions, but not grant access to all team members (just those who are tra...
Kathleen Horn 8 months ago in RingCentral Contact Center 0 Under review

automated voice mails for disconnected or not connected calls

we need to send an automated voicemail to the client if we call someone and for some reason the call is disconnected or can't go through?
Ahsan Shahzad 8 months ago in RingCentral Phone 0 Under review

Ability to toggle when you want to allow calls to go to your pickup group

We would like a toggle that can be used when you want to allow your inbound calls to go to your pickup group. For example, when someone calls your direct number/extension, and the toggle is off, the pickup group should not be alerted about the inb...
Calvin Lee 8 months ago in RingCentral Phone / RingCentral Web/Desktop App 0 Under review

Enable the downloading of incoming and outgoing of fax report feature.

Enable the downloading of incoming and outgoing of fax report feature.
Maria Marbella 8 months ago in RingCentral Admin Portal 0 Under review

RingCentral Chat - Nudge/Ping a Team Member - just like the old Windows Messenger Days!

One of the main issues we have with the Chat is that team members sometimes miss messages - either they miss the notification top right or the window hasn't been opened and it's knocked them offline. In the old days of MSN Messenger, they had a gr...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Blacklist / block callers - an implementation idea

I see several ideas on blocking calls company-wide but here is how I would like to see it implemented. A blacklist table that after I put in a phone number I can check boxes that block that number from calling, texting, or faxing us. I also want a...
Oak Norton almost 2 years ago in RingCentral Admin Portal 0 Under review

Upgrade firmare for Yealink T42S, T46S etc.

Yealink has a great dual connect headset (WH63) that can flip between deskphone and softphone/computer. Unfortunately, it is not compatible with Ring Central because Ring Central's firmware for the Yeal...
Todd Thurlow over 1 year ago in Hardware 1 Under review