Skip to Main Content

All ideas

Showing 6974 of 6974

Ability to control customer screen

During a discovery video call, being able to request control of the customer's PC will expedite product identification and allow us to direct them to additional products.
Michael Simonsen over 1 year ago in RingCentral Video 1 Already exists

Report based on Calling Party Number

The "From" or "Calling Party" field is available in the Call Log but there does not seem to be a way to run historical reports on outbound calls made based on the Calling Party Number used for the outgoing call.
Pat Thiele over 1 year ago in RingCentral Analytics 0 Planned

‘Works with Slack’ as installed app

Slack is one of the most used messaging apps and many people like to use it for real-time conversation. RC should offer Slack workspaces as add-ins to enhance team messaging your current configuration (link below) does not allow for this. Ideally,...
American Influencer Council over 1 year ago in RingCentral Integrations 0 Under review

Disable DND sofkey on Polycom phones

Our MVP standard account doesn't give us the ability to disable the DND softkey on phones per user/phone. We are looking to upgrade our account (for a different reason), but do any of the plans give the ability to control access to the DND softkey...
Inventure IT over 1 year ago in Hardware 0 Under review

TTD/TTY feature

Hello, Could there be or is there a feature for people with a hearing disability? Maybe TDD/ TTY feature for those who are hearing impaired. Please let me know Best, Rivia
Billing Department over 1 year ago in RingCentral Phone 1 Already exists

Option to schedule the user invite email to be sent on a specific date.

I frequently create extensions ahead of time for new users in my environment. Lets say Jane Doe starts on Monday morning, I'll have everything set up and done for her Friday afternoon, including her new RingCentral extension so she's ready to get ...
Cole Devitt over 1 year ago in RingCentral Admin Portal 0 Under review

disable Provisioning related email alerts sent to users

We are planning to FULLY turn on AD/azure Provisioning for Ring Central Every time I test with Provision on demand an email alert is sent to the user. I don’t think it should be triggered at all, should be just added to a daily report Admins can...
Jaakan Shorter over 1 year ago in RingCentral Integrations 0 Future consideration

Remove the area code when calling out

When calling off my cell i used to be able to type in the number without having to add the area code which was really nice. BUT now you guys changed it to where no matter what a number 1 is always added to the phone now you HAVE to typ...
Guest over 1 year ago in RingCentral Analytics 1 Under review

Prioritize the current call over incoming calls

Pretty self explanatory...I can't believe there's at least not an option to prioritize the current call over incoming calls
Joe Weber over 1 year ago in RingCentral Web/Desktop App 0 Under review

Enable Transcript function in Admin Portal to capture both/all sides of text conversations, not just responses back to me

We want to be able to push a button on the Admin Portal which will generate a transcript of both or all texts as part of a particular conversation; at this point we have to hightlight on our cellphone, copy, create email to outselves and create "t...
Valerie Jacobs over 1 year ago in RingCentral Admin Portal 0 Under review