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Customer Ideas Portal

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Upload Custom Cover Page as an Admin on-behalf of the user.

Hi, Please allow Admins to upload a Custom Cover Page on behalf of users and not limit it via the RingCentral Phone app. It will be great if there is an added functionality in the online portal where we could upload the cover page directly.
Eric Pada almost 2 years ago in RingCentral Admin Portal 0 Under review

Actually decline the call when a person selects 2 for decline

It's really annoying to not actually be able to decline a call when we are given the option to deny a call by pressing 2. Sometimes we need it to just go to voicemail and call them back at a more convenient time.
Kathryn Daily almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Enable phones to call deaf persons on RELAYUK 18001

Were unable to call a deaf/hard of hearing person on out telephones. In the UK to call a deaf person we need to dial 18001 + the number EG: 1800107555555556. This needs urgent attention please as its not professional that we cant call someone with...
Michael Everett 8 months ago in RingCentral Phone 0 Under review

Allow monitoring on emergency 999/112 calls

We run a suicide prevention line and sometimes need to call 999. To support a volunteer to make a 999 call we need to us the *80/*81 live monitoring to support them though the call. Please could you enable this? Thanks
Michael Everett 8 months ago in RingCentral Phone 0 Under review

See scheduled meetings farther into future on mobile app

I use the ios mobile app frequently. Unfortunately, I am unable to view/edit any scheduled meetings that are greater than 1 week out. I have to go to the desktop app to do so. It would be much more convenient to have those meetings accessible via ...
Sam Bienenfeld 8 months ago in RingCentral Mobile App 0 Under review

Manage multiple calls on hold

My problem is I am often on one or two calls already. I cannot constantly have the current call interrupted and HAVE to take/respond to the the next call. Many of my calls are from gov officials overseas who are hard to reach. I also do not have t...
Guest almost 2 years ago in RingCentral Contact Center 1 Under review

Automatically make member "Unavailable" for queue calls when "Signed Out"

When a member of a call queue signs out of their account (whether it's from the desktop app or mobile app), the system should mark that member as "Unavailable" for queue calls.
Guest about 2 years ago in RingCentral Web/Desktop App 0 Under review

STIR/SHAKEN compliance for Canadian RingCentral customers

It is imperative that RingCentral become compliant with the STIR/SHAKEN protocols in Canada to authenticate and verify caller identification information for IP-based voice calls. The Canadian market regulator, the CRTC, in a decision dated 6 April...
Nathan Medema 8 months ago in RingCentral Phone 1 Under review

Copy messages to be able to paste in different charting app.

An a nurse we receive many orders using RC. If we were able to copy text from RC and paste into patients chart it would save time and decrease errors.
Courtney Pagett 8 months ago in RingCentral Meetings & Webinar 0 Under review

RingCentral Meetings Outlook plugin template no longer creating clickable hyperlinks

Hello. Our executives using RingCentral Meetings Outlook plugin are requesting that the template be restored to the way it was until recently, where the meeting URL has a space after it. This has Outlook show the URL as a clickable hyperlink even ...
Guest about 2 years ago in RingCentral Meetings & Webinar 0 Under review