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Customer Ideas Portal

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Move scheduled/invites from RC Meetings to RC Video without using the calendar migration tool

Please add a feature to move scheduled/invites from RC Meetings to RC Video without using the calendar migration tool. Migration tool requires google or outlook calendar some uses only the 'Schedule using "Meeting info"in RC Meetings. Hundreds of ...
Guest almost 2 years ago in RingCentral Meetings & Webinar 0 Under review

Enhance Accessibility features on desk top phone

Your site boasts accessibility on the app, but what about desk phone? There needs to be enhanced mobility features for the desk top phones from potential screen reader when you press a button (ie press Transfer- it says "transfer") to eliminating ...
Guest almost 2 years ago in RingCentral Phone 0 Under review

Add ability for managers to download calls of direct reports only, not for the entire organization/site.

I would like to provide managers with the ability to download calls from their direct reports. We use calls to train new hires and existing hires because their talk tracks can determine a high quality vs. terrible experience for our customers. Rig...
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

call logs view where it shows caller's information

please add a call log feature where it adds caller's information like city, state and zipcode
John Ramirez almost 2 years ago in RingCentral Admin Portal 0 Under review

Ability to remove number from an existing group SMS

Ability to remove number from an existing group SMS. Currently, it is not possible to edit the number on the existing group SMS. It would be easy if it will have that option instead of creating a new one. Hope you can consider.
Jessa Remo almost 2 years ago in RingCentral Admin Portal 0 Under review

Allow the barge feature on the mobile phone app

In a call center environment managers are made to be on the floor than behind their desks. If an individual is having a hard time on the phone, it would be ideal to help right then and there rather than running back to the desktop to barge in on a...
Guest almost 2 years ago in RingCentral Mobile App 0 Under review

Allow Dialer to be moved out the RC App window.

We currently have a large pool of our users using the RC Phone app, the main reason for this is the fact that it is small and can sit in the corner of their Screen and doesn't require much desktop real estate. As we have been trying to migrate our...
Greg Putman almost 2 years ago in RingCentral Web/Desktop App 1 Under review

QOS/Calls: Allow to add/change fields and export data for analysis

On the QOS/Calls screen allow the user to add or change fields and allow the data to be exported to be able to analyze QOS issues.
Guest almost 2 years ago in RingCentral Analytics 0 Under review

Transcription of recorded phone calls

quick access to recorded information recorded at a glance, recorded info could be searchable
Aaron Williams - ACW almost 2 years ago in RingCentral Phone 2 Under review

Customer Answering Rules Identification

It would be helpful if when updating Customer Answering Rules that the Rule you are in is identified somewhere on the screen. We have several rules for several locations and when interruptions occur you have to back out to find out which rule that...
Susan Pieroni almost 2 years ago in RingCentral Admin Portal 0 Under review