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@Mentions to show new in the same as chats

I have my chats showing new at the bottom, but the @Mention page always shows new at top. This is inconsistent and causes confusion.
Joo Kim 9 months ago in RingCentral Web/Desktop App 2 Needs more information

Integration with EMR AthenaHealth

EMR integration would help ease operations for providers by having a fast and easy way to send faxes and have better records keeping of communications
Jason Lee 9 months ago in RingCentral Integrations 1 Under review

Add the ability to transfer multiple parties to an extension

Sometimes our clients need translator services. We would like the ability to transfer our client and their translator (who's on a different line) to an extension. Currently, if we attempt this it disconnects both lines.
Charles Smith 9 months ago in RingCentral Phone 0 Under review

The ability to track who views your meeting recordings.

Being able to look at data regarding who watches a meeting recording and when is helpful to measure the usefulness of sharing the recordings with staff. I'd recommend requiring individuals to fill out their first and last names to be able to acces...
Emily Hyde 9 months ago in RingCentral Meetings & Webinar 0 Under review

Replace interaction function.

A feature was added where you can click and replace an interaction with the click of a button. Currently the feature is pulling interactions from the day that the button is used. It does follow the criteria that is set in the planners, except that...
Jeff Myers 9 months ago in RingCentral Contact Center 0 Future consideration

Duplicate QAs

We currently utilize different QA Evaluation processes for our new hires. There are multiple calls pulled for them earlier on. When using multiple planners for this, it causes issues with QA evaluations being duplicated. The system does not recogn...
Jeff Myers 9 months ago in RingCentral Contact Center 0 Future consideration

Have an Engage Voice Community

You seem to promote this product, but all the users in the community are single users and NOT engage Voice Customers. It would be nice to allow Engage Voice Customers to be able to communicate with each other to discuss issues and solutions.
Paul Lieberman 9 months ago in RingCentral Engage Voice 1 Already exists

Including Maintenance and Updates in this portal

You send out emails about this and many are missed or go into a junk file and also missed. It would be helpful if this information can be on here and acceessible. You want us to communicate via the portal with you, but you promote outside communic...
Paul Lieberman 9 months ago in RingCentral Engage Voice 0 Under review

Real Time Monitoring for All Calls

It would be extremely helpful to be able to view all voice traffic in real time. When on Mitel I was able to see all steps each call took in real time. This was for all calls that hit the phone system not just contact center calls.
Susan Pieroni 9 months ago in RingCentral Admin Portal 2 Already exists

Save renamed participant name for future use

Hi , After logging into RingCentral Meetings Desktop app over SSO, it always pulls the name according to my AD Account which is expected. When I create a meeting room, I am able to rename myself as a participant. However, this change will not pers...
Guest over 2 years ago in RingCentral Meetings & Webinar 0 Future consideration