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Add an interrupt message when a call is placed on hold

It would be beneficial for us to be able to play a marketing message to our customers that would interrupt the hold music in a similar way that a message can interrupt the music while a person is waiting in a call queue
Jay Lane 9 months ago in RingCentral Admin Portal 0 Under review

Call Recordings Bug

If you record ONLY Inbound call traffic for your users, you DO NOT get any call recordings after an Inbound/Incoming call is either Parked, Transferred or Forwarded after the initial interaction. RingCentral Support confirmed this issue and recomm...
Godfrey Mubiru 9 months ago in RingCentral Admin Portal 1 Under review

Save renamed participant name for future use

Hi , After logging into RingCentral Meetings Desktop app over SSO, it always pulls the name according to my AD Account which is expected. When I create a meeting room, I am able to rename myself as a participant. However, this change will not pers...
Guest over 2 years ago in RingCentral Meetings & Webinar 0 Future consideration

Forward fax to multiple recipient

I know we can forward fax to multiple users via email but what we would like to happen is to forward it to their RC inbox instead of the email. Scenario : Agent will login to his RC phone app, and from their he should be able to receive faxes from...
Guest over 2 years ago in RingCentral Web/Desktop App 1 Already exists

Allow users to record snippets of calls

Allow users to record snippets of calls. If we turn on that ALL calls are recorded, it removes ability for agent to record snippets.
Guest over 2 years ago in RingCentral Phone 2 Future consideration

Add queue category to recents menu(call log)

Add queue category to recents menu(call log)
Guest over 2 years ago in RingCentral Phone 1 Under review

Prevent agents from disabling which q they are in or turning off q calls.

No description provided
Guest over 2 years ago in RingCentral Phone 0 Future consideration

Add Contacts to a Call Queue, allowing for Caller ID instead of generic "wireless caller"

I am a member of the Helpdesk call queue. When our users call using their work cell phone, we only see "wireless caller". Since we know the work cell phone number, I would like to load all those contacts for the Helpdesk call queue extension so it...
Michael Gordon 9 months ago in RingCentral Admin Portal 0 Under review

@Mentions to show new in the same as chats

I have my chats showing new at the bottom, but the @Mention page always shows new at top. This is inconsistent and causes confusion.
Joo Kim 9 months ago in RingCentral Web/Desktop App 2 Needs more information

Integration with EMR AthenaHealth

EMR integration would help ease operations for providers by having a fast and easy way to send faxes and have better records keeping of communications
Jason Lee 9 months ago in RingCentral Integrations 1 Under review