Customer Ideas Portal

We really like having GLIP so we can use this tool to replace two other solutions we've been using for real-time internal text messaging between office and field staff. The issue is that, even with all the notification settings in GLIP, it's still...

It would be very nice to be able to share different marketing message with every client that calls in and to rotate through a list of different marketing messages so if a client calls in multiple times they hear different messages each time giving...

When you are on a call in the Desktop App and additional calls come in, it would be ideal to have an option to set the ring to silent for the additional incoming calls. It is distracting when you are speaking to a caller for the ring to come over ...

Anyone that uses paging devices could benefit from this and need improvement. It is impractical to have to dial a lengthy paging number and not even have it stored in the directory. By not offering this ability in RingCentral, the users have to ma...

We are needing to have an area on the App for members to review a VM and then assign it to a specific member. a simple drop down of members in that que is all that would be needed. This is so a specific member can cull through VM's to see which ne...

VM boxes for call ques are currently restricted to no more than 15 members. We need at least 40-50 embers to be given access to each call que vm's box.

We have just discovered the RingCentral add-on for Chrome and see that we are able to call and text directly through there. We are wondering if messaging functionality (like the existing messaging platform through the RingCentral app) will be adde...

It would be beneficial to download all Numbers and bulk edit the Names in a spreadsheet then upload the changes. One by one takes too much time. Would help organize the account.

I think it would be easier to be able to download more items do bulk edits and the re-upload it. I know you can do it with users but there are some features that isn't on the form to bulk edit. Fore example. Would be nice if you can add the notifi...

Not always do members of the call queue group need to be unavailable for the whole wrap-up time (we have it set to 1 min). We would like a way for the member to override the wrap-up time and join back into the queue to help the next person on hold.