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Customer Ideas Portal

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Integrate with CRM Entresoft Connect with Leadconnector

Entresoft is a CRM LeadConnector as well
JOSEPH D MOISE 6 months ago in Developer Platform and APIs 0 New

allow the "what I am sharing preview to be increased in size and not just a thumbnail view

share screen issue, when i share my screen, its only on a thumbnail size wants to make it resizable or expandable
Kevin Lou Gaden 6 months ago in RingCentral Video 0 New


intergradtion of vmix application/software
John Gilbert 6 months ago in RingCentral Integrations 0 New

share forward recordings

if a user needs a recording from the logs to be able to share or forward strait
Yitzchok Silberman 6 months ago in RingCentral Admin Portal 0 New

Publicly accessible Performance Reports in the RingCentral Analytics portal.

Please provide a way for users who did not create a team report but have access to the analytics portal, with the ability to update a team report.
Morgan Clark 6 months ago in RingCentral Analytics 0 New

Call Centre - Live Data

IS there not an app this is similar to the HUD function of CloudWork. Where you can have a larger graphic of either call queues (who is in the queue, how many, how long they have been there) Total calls answered . average pickup time etc.And also ...
Richard Bates 6 months ago in RingCentral Web/Desktop App 0 New

RingCentral Automator on Call Queue

RingCentral Automator is working perfectly fine if a call comes in to user extension directly. Feature isn't working if call gets routed to a call queue with the even if it routes to the same user.
Noah Dankworth 6 months ago in Developer Platform and APIs 0 New

Automated text status and the ability to book meetings through text options

if there was an option to set a text status for clients who are texting. As well as using AI to identify keywords. Like if a customer texted “schedule a call”, they could choose a time for reps to call them back. Or it would be added to the reps c...
Dakota Montavon 6 months ago in RingCentral Phone 0 New

I want to know if the host can see who is on the conference call. what numbers are on the call while the call is going on

I would like the ability to see who is on a conf call! and disconnect calls if they shouldn't be on the call. I see when you add a call on the conference call you see the number before you merge them into the conf call
Andy Riess 11 months ago in RingCentral Phone 0 Under review

Call detail export for the LOB Analytics

We want to see the call detail for the LOB analytics and it is difficult to filter through call logs to determine which calls were part of the LOB Analytic we are looking at.
Erica Rusk 11 months ago in RingCentral Analytics 0 Under review