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Integrate with Outlook's flagged email/task tool

Since Ring Central has a Workspace tab for tasks, it would be nice to add the flagged email follow-ups to it.
Trey Penna over 1 year ago in RingCentral Integrations 0 Under review

Central Location/hub for SMS and Voicemail

Im a small business owner and looking to have one central location or hub that is shared between multiple users (extensions). For example: Phone calls, SMS, Voicemail, and missed calls can be viewed and responded by all users under one umbrella. C...
Ronald Clune 11 months ago in Developer Platform and APIs 0 Under review

Admin App

There should be an admin app. It should have one page that gives an overview of the users and their status as well as all of the current callers. I should be able to see how many customers are waiting in the Queues. Also have a button on each call...
Guest over 3 years ago in RingCentral Web/Desktop App 1 Under review

All cases to show on

We just want to have all the cases open on our account aside from the web cases created to be tracked on
Rochelle Gobis 6 months ago in Developer Platform and APIs 0 Under review

Multiple fax numbers for one user

Businesses often have a backup fax number and it is pretty tedious to have to go between users to check both fax numbers since only one fax number is allowed per user. Would it be possible to add the function to allow multiple fax numbers for one ...
Danica Philadelphia 6 months ago in RingCentral Admin Portal 0 Under review

When DND status is changed on a hardphone, can you update the desktop app to show the same status?

Currently when a user puts DND on their hardphone, the desktop app says the user is offline and not DND. Can you make the desktop app reflect that the user is on DND when they put DND on their hardphone? We have a lot of users that only use the ha...
Stephanie Muston 6 months ago in RingCentral Phone 0 Under review

Choose default Tab in Teams 2.0 Integration

I'm using the Beta Teams 2.0 integration. For the most part I think it's great, however whenever you click into the RingCentral area it always loads one the Phone tab which shows calls history and the dialler. For us that's not much use and everyo...
Julian Appleby 6 months ago in RingCentral Integrations 0 Under review

Allow the ability to build your own "Agent Details" view (not based on Queue)

The ability to "build your own" Agent Details widget in Live Reports to show certain agents (vs all agent within a queue) would be a huge help. The limitation of only being able to sort by queue makes it very difficult to hone in on monitoring spe...
Guest 11 months ago in RingCentral Analytics 0 Under review

Add integrations with MyCase CRM and others

To automatically tag the call with it's recordings to the client, claim or case in the CRM.
Jonathan Kaiser over 1 year ago in RingCentral Phone 1 Under review

Call Queue Manager Roles - Members Role vrs Member Management Role

I didn't realize when adding users as a Manager to monitor VM's in a Call Queue, the Member Management role doesn't allow them to make changes to messages, such as deleting the messages. This role only allows the user to add/remove members and to ...
Heidi Huebner over 1 year ago in RingCentral Admin Portal 0 Under review