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Create Task associated w/ a call or sms

From the message list, I would like to be able to create a task and associate it w/ the given message. For instance, if I have a voicemail or text from a customer that requires follow-up, I would like to be able to create a task with the message l...
Kelly Enser over 1 year ago in RingCentral Web/Desktop App 0 Under review

Show Extension Number on DeskPhone when Idle

My VVX-450 phones only show the username on the screen. I think it would be a nice feature if the deskphone displayed its ext number on the screen. On a similar note, it would be nice if it displayed the DID of the phone as well. Of course, the be...
Frank Busal-1100 over 1 year ago in Hardware 0 Under review

Please consider linking the custom rules to Google calendar.

Currently I go to Phone System, Auto-Receptionist, General Settings, IVR settings then custom answering rules. I add a custom answering rule for each day of the month to let the system know which EMS doctor is on call from 8 AM - 10 PM that day. T...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Call Screening on RC Unified App

Currently there is the call screening feature available on RC phone app on desktop. The call screening feature should also be available on the unified app.
Hannah Tieu over 1 year ago in RingCentral Web/Desktop App 0 Under review

Tablet view for mobile app

Many mobile apps offer a different view for tablet devices to make best use of the larger screen. I'm envisioning a layout similar to the desktop app, for example on the message tab, have the list of DMs and Teams on the left, and the content for ...
Guest 10 months ago in RingCentral Mobile App 1 Under review

Round Robin From Fax Numbers (Caller ID)

RingCentral would be able to sell more fax numbers by implementing this, because businesses would want a pool of phone numbers to send FROM. In our business (and I'm sure others), faxes often fail to send to the recipient (I think it's probably a ...
Guest 10 months ago in RingCentral Admin Portal 0 Under review

Keep minimized Video (1"x2") on the screen

When in VIDEO meeting if I minimize it , the video disappears . But If I leave it on then it obscures the content on the page. For medical visit you need to have patient video visible all th time. RC meeting, which uses Zoom in the background has ...
Guest 10 months ago in RingCentral Video 0 Under review

Communicate presence (Offline, or invisible) to Max Agent

Currently only DND and busy is communicated to the Max Agent. Our Max users need to be able to see if they are transferring a call to a user that is out of the office or are invisible (or offline) . Currently users that are logged off will show gr...
Leland DeGolier 10 months ago in RingCentral Contact Center 0 Under review

Present Disclaimer of 24 hour waiting period to enable international calling in admin portal

I just enabled international calling and SMS for our account, and after testing it and encountering errors/no success, I called the support line to find out that it could take up to 24 hours to actually activate international calling and SMS. Why ...
Guest 10 months ago in RingCentral Admin Portal 0 Under review

Voice Mail - Press # for more Options - Need to upload a custom Greeting / Voice Prompt

When you are leaving a VM there is an option to press # for more options. This brings up a female voice prompt with more instructions. We would like to be able to upload our own voice prompt for this. We have paid for a Voice over actor for all me...
john bermudez 10 months ago in RingCentral Phone 1 Under review