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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

Customer Ideas Portal

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Please add the Skill Type and the Team to the Interaction Details on the call recording.

This is useful to provide all of the necessary information in one screen. It will also allow these fields to be automatically in the quality monitoring scorecard.
Phylicia Clemons almost 2 years ago in RingCentral Contact Center 1 Future consideration

See what users are a part of Call Queues

From an admin perspective, it would be nice if I could see what call queues a user is a part of. Right now, if I download the entire user spreadsheet, I can see what groups they are in when I open the excel spreadsheet but I don't want to have to ...
Guest over 2 years ago in RingCentral Admin Portal 1 Under review

Live on Facebook with RC Meetings

Please give serious consideration to adding the ability to Facebook Live a Ringcentral Meeting.
Guest about 3 years ago in RingCentral Meetings & Webinar 2 Under review

Allow the RC Desktop app .exe installation to be installed silently

There is no easy way to mass deploy the RC app easily while also having it auto update. This is a very basic feature that every installer should have. Allowing a silent install would be beneficial to those who script their deployments out and for ...
Nate Smeal almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Add a "To" area for Faxing on the Apps

This area would allow someone sending a fax to not have to put someone in their contacts and then send them a fax so the "To" area is filled in the fax. See pictures for representation. The way it works right now, is in order for that "To" area to...
Kayden Andrus almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Add "Blur background" as an option to RCM/RCV virtual background

Many users are requesting the option to blur their background in RCV/RCM rather than having to use a virtual image.
Jared Difonzo over 2 years ago in RingCentral Video 2 Already exists

User Outbound call limit feature

BT Cloud Phone: Users or User Roles Outgoing call blocking feature from BT to external numbers Example: only certain users with a specific role are allowed to call a certain number none BT or RC for that matter Similar to Standar International Rol...
Guest over 2 years ago in RingCentral Admin Portal 1 Under review

The ability to minimize incoming calls to access the app while someone is calling.

I cannot use the app features on my android device when someone is calling me. I cannot always answer every call and sometimes would like to turn off queue calls while inbound calls are coming in. I have to wait between calls to change settings or...
Guest over 2 years ago in RingCentral Phone 0 Under review

Multiple Selection + Delete for Tasks

I maintain "for-me" to do list via the Tasks on ringcentral windows app (personal chat with myself). I've managed to grow the list of completed tasks to 30+ before I realized I just want them to go away. However, I have to click on each one, hit d...
Michael Wong 11 months ago in RingCentral Web/Desktop App 0 Under review

Have printable fax confirmation pages in app

When a fax is transmitted, the system sends an email that shows the fax number, date, time and number of pages sent as a confirmation. It would be helpful if that information was in the app in a printable format. That way the fax sender could prin...
Guest about 3 years ago in RingCentral Web/Desktop App 0 Under review