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Customer Ideas Portal

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Ability to track number of calls transferred from main number to other extensions

To track the number of calls actually answered on the main line. The current statistics only show the inbound/outbound calls but the number of calls that ignored or transferred to other extensions.
Guest about 1 year ago in RingCentral Analytics 1 Planned

Integration and/or App for SalesLoft

SalesLoft has the ability to make calls from their website. It would be great to use RingCentral.
Guest about 2 years ago in RingCentral Integrations 0 Under review

recovery folder for deleted SMS

can we add a recovery folder or deleted folder for SMS via RC app or online account
John Ramirez about 2 years ago in RingCentral Admin Portal 1 Already exists

Allow the incoming call blocking feature to message only extensions

Build in the block a callers number in a message only extension like it is in a full user account for those message only numbers built as fax numbers.
Tracey Lulek about 2 years ago in RingCentral Admin Portal 0 Under review

Add Bi-weekly feature to custom forwarding rule

Hello, Can I request a feature to add a "Custom Forwarding Rule" where we can select:- Bi-weekly => Every second Friday ( or Sat, Sun, Mon)- Every Second Friday or Sat.Sun,Mon OF course we can setup it manually with dates range, but this will e...
Guest about 2 years ago in RingCentral Admin Portal 0 Under review

Add preview of excel file

We can quickly review the content without needing to download it first.
Zipher Lin about 2 years ago in RingCentral Web/Desktop App 0 Under review

Registration Page for Meetings

Have a registration page for public meetings to know who attends and be able to gauge interest and know how many people will be attending.
Guest over 2 years ago in RingCentral Meetings & Webinar 1 Under review

Call to external number notifying a voicemail was left

Have an inbound call routed to a specific call queue based on a custom answering rule set up. That call would then go to voicemail letting the caller know to leave a detailed message. Once the voicemail is left, the member that is designated to an...
Joseph Cazar about 1 year ago in RingCentral Admin Portal 0 Under review

Direct hotline for Developer Team (API)

It would be better if RingCentral has a developer hotline, a front facing developer team (API) aside from the integration team. Customers would appreciate full customer service like with other products where folks can call in to support.
Vince Vales Jr about 1 year ago in Developer Platform and APIs 1 Already exists

Add column to show amount of time each user was active under performance report

This would help to verify even call distribution. When reporting on a weekly or monthly basis, this would show us why a user may have a lower number of calls without having to leave the system and check the company calendar to see if they were out...
Marcus Webster about 1 year ago in RingCentral Analytics 0 Planned