Customer Ideas Portal

It would be helpful to some to simply see the service level for all queues in the company is xx% and total calls waiting xx and longest call waiting is xx:xx of all queues. Make the option to choose several queues combined, like you can for "agent...

The feature to reply a message when there's incoming call is not available when using iPhone devices. Article related to it do not have info if it is available with iPhone or not: https://support.ringcentral.com/app/message/mobile/replying-with-a-...

The ability to set a dark theme on Live Reports. In expanded view also

We are coming over from Mitel and were hoping for some feature parity between our old system and our new system. There was one feature in particular that was very useful called Monitor Extensions. There is something similar with Presence keys on R...

Some of our offices receive a large number of spam / scam calls from a wide variety international numbers. We need a way to block specific country codes, or even better, block all international incoming calls (from outside the US). Currently in Ri...

It would be nice to be able to report an issue that is related to another case by giving the user a location to reference an existing case. Currently when you Report an issue it creates a new case number, which then has to be routed to support sta...

I am requesting that we add a second round-robin that rings members in a randomized order. We use round robin call queues for incoming sales calls. However, the longest idle approach simply rewards the laziest sales person. Ringing the sales peopl...

We do a lot of outbound calling for our clients using Engage Voice. I would like to suggest a feature called Voice Broadcasting. Voice Broadcasting is a feature that would allow for a recorded voice message to be played while calling outbound whet...

Having the ability to - for example - set colors for the different individual tab/screens on the destop app would provide a distinct visual alert to prevent accidentally sending messages to the wrong person/thread. (ie: accidently sending an exter...