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Select multiple queues for calls waiting and service level

It would be helpful to some to simply see the service level for all queues in the company is xx% and total calls waiting xx and longest call waiting is xx:xx of all queues. Make the option to choose several queues combined, like you can for "agent...
Chase Owens over 2 years ago in RingCentral Analytics 0 Future consideration

move shortcut tabs above message box so they are below the message box. 9 out of 10 times I have to move my mouse because it picks up the icon and covers the message box.

No description provided
Guest almost 2 years ago in RingCentral Analytics 0 Under review

Replying with a message for incoming calls in the RingCentral mobile app feature not available with iPhone users

The feature to reply a message when there's incoming call is not available when using iPhone devices. Article related to it do not have info if it is available with iPhone or not:
Jessa Remo almost 2 years ago in RingCentral Mobile App 0 Under review

Live Reports - Dark Theme

The ability to set a dark theme on Live Reports. In expanded view also
Guest over 2 years ago in RingCentral Analytics 0 Future consideration

More programable options for Presence keys

We are coming over from Mitel and were hoping for some feature parity between our old system and our new system. There was one feature in particular that was very useful called Monitor Extensions. There is something similar with Presence keys on R...
Dennis Lebman 6 months ago in RingCentral Phone 0 Under review

Ability to block foreign country codes or all incoming international calls

Some of our offices receive a large number of spam / scam calls from a wide variety international numbers. We need a way to block specific country codes, or even better, block all international incoming calls (from outside the US). Currently in Ri...
Robert Pulone 6 months ago in RingCentral Admin Portal 0 Under review

Option to report issue to existing case instead of creating a new case.

It would be nice to be able to report an issue that is related to another case by giving the user a location to reference an existing case. Currently when you Report an issue it creates a new case number, which then has to be routed to support sta...
Eric Fowler 6 months ago in RingCentral Web/Desktop App 0 Under review

Round Robin in randomized order

I am requesting that we add a second round-robin that rings members in a randomized order. We use round robin call queues for incoming sales calls. However, the longest idle approach simply rewards the laziest sales person. Ringing the sales peopl...
Quantum IT Group 6 months ago in RingCentral Admin Portal 0 Under review

Voice Broadcasting

We do a lot of outbound calling for our clients using Engage Voice. I would like to suggest a feature called Voice Broadcasting. Voice Broadcasting is a feature that would allow for a recorded voice message to be played while calling outbound whet...
Chris Smith 11 months ago in RingCentral Engage Voice 1 Under review

Ability to have tab / screens with different colors to help differentiate

Having the ability to - for example - set colors for the different individual tab/screens on the destop app would provide a distinct visual alert to prevent accidentally sending messages to the wrong person/thread. (ie: accidently sending an exter...
Peter DelRe 11 months ago in RingCentral Web/Desktop App 0 Under review