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Multiple User Selection for 'Schedule Meetings for Me'

In Admin Portal > User List > Users with extensions > 'User' > Meetings, there is a section called 'Schedule Meetings for Me, where you can add a user who can create meetings on behalf of that user. For companies that have a users who'...
Darryl Mayle over 1 year ago in RingCentral Video 0 Under review

Audio Conference turn off/on annoucements

How can we turn off/on the feature where callers announce their names
Guest about 2 years ago in RingCentral Meetings & Webinar 1 Future consideration

Make notifications for queue voicemail selectable

A queue has managers and members. Currently they all get an email when a voicemail is left. However, all our queues are for teams with a group email. So I would like to be able to turn off notifications for managers and members and just set the te...
Chris Waddington about 2 years ago in RingCentral Phone 1 Future consideration

Ability to delegate permission to manage a specific group(s)

It would be nice to be able to give an individual or a role the ability to manage specific group(s), not all of a type of group. For example, give a manager the ability to manage their own Call Monitoring group for who is in the Users that can mon...
Guest about 2 years ago in RingCentral Phone 0 Under review

Tracking Texts as a KPI

For staffing purposes, it would be very helpful if we could measure text messaging - including the timing and frequency of texts - as we do with phone calls.
Guest about 2 years ago in RingCentral Analytics 0 Future consideration

Administration of SMS history when reassining extension

The problem I ran into is assigning a new user to an unassigned extension: Old SMS history was available to the new user. Problem: C-Level or other VIP users may have communicated sensitive data that would otherwise be restricted to the new employ...
Guest about 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Stay on Call - Call Transfers - Toggle Feature

A lot of users do not like that they have to unselect the "stay on call" box when cold transferring. In our usage of EngageVoice, we direct all users to cold transfer because we utilize a chat program to inform of the incoming call beforehand. We ...
Doug Stevens 9 months ago in RingCentral Engage Voice 0 Under review

Facilitate creating task to call numbers on recurring basis

I am a chronic care nurse and I call the same people every month. Is there or could there be a way for me to plug the patient's name, phone number, chart #, and time of call in a task? I would like to use the task section to build my patient list ...
Heather Zickefoose 9 months ago in Developer Platform and APIs 0 Under review

Allowing customers to log in using their email address to a different account even if it is already associated to another account.

It would be more convenient for the customer if the system can allow the same email address to be used as a log in credential even if email address also associated to another account.
Denice Abbey Dizon over 1 year ago in RingCentral Web/Desktop App 0 Under review

Audit log for voicemail/message downloads

A log of employees that have downloaded messages/voicemails. It would help identify inappropriate usage of the files. Help protect employers in data sensitive situations.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review