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Customer Ideas Portal

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when call forwards it would be convenient to display the extension it was forwarded from

to track and know which department is forwarding the call so users have an idea of the nature of the call that has been forwarded
Emily Dannenbrink 10 months ago in RingCentral Mobile App 2 Needs more information


there has to be an indication that a certain message was sent using phone or computer
Guest 10 months ago in RingCentral Contact Center 1 Under review

Allow all posts to be deleted from a 'Team' in the RC client

Currently You can create any number of 'Teams' (chat channels) but if you want to delete posts from those chats you have to manually delete each post one-by-one. Proposed Can we have a facility where the administrator of a 'Team' channel can delet...
Alastair Fraser-Mitchell 10 months ago in RingCentral Web/Desktop App 0 Under review

Accessing web portal with enabled Anti-virus and Firewall

Hoping that RingCentral will be able to configure the system to work even there is enabled Anti-virus and Firewall. It is quite hassle to disable it from time to time just to access it.
Jessa Remo over 1 year ago in RingCentral Admin Portal 1 Under review

An option to cancel the outgoing fax

customer requesting that We should have an option to cancel the outgoing fax message that they are sending like by mistake and to stop this from happening
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Polycom Phones - Control Forwarding

We have the forwarding feature enabled for our Polycom phones and would like the ability to see if forwarding is enabled on the RingCenral Admin Portal. It would also be ideal if the forwarding could be controlled as well.
Susan Pieroni over 1 year ago in Hardware 0 Under review

Revert conference prompt when transferring a call

Our sales side of our business revolves around fresh salespeople transferring prospects to our more experienced ones. This message is pretty disruptive to the flow of the call. If you cannot revert our firmware to what it was before please make a ...
Guest over 1 year ago in RingCentral Phone 0 Under review

Be able to answer more than 2 calls on same phone

We have the Yealink T46S, we have 5 numbers that can be called into at one time and our phones will only allow 2 at a time, if a third happens to call in , we would need to go to another office phone to be able to answer. Easier to keep track of c...
Guest 10 months ago in Hardware 0 Under review

Allow user to remain without an extension so they can continue using company messaging.

We have an employee who no longer requires phone access, but is still a user of our company messaging with tons of history. However, the system will not allow us to simply delete the extension from her profile. So, if any other company users click...
Matthew Plummer 10 months ago in RingCentral Admin Portal 0 Under review

Polycom Transfer to Directly Voicemail

You should be able to forward a call directly to Voicemail using a polycom VVX phone without having to change your forward type to blind. Is there a way to add a forward to VM button on the screen?
Guest 10 months ago in Hardware 0 Under review