Customer Ideas Portal

Some of our users have poor internet so downloading a recording and then uploading it to some cloud file hosting platform is not the best option. If there was an option to share the recording externally, that would cut down on time and bandwidth.

Currently the analytics data only refreshes every hour, it would be good to have a way to do this manually. Takes so long testing things when you have to wait an hour for it to refresh! Even just for admins or testing purposes (I'm aware that Live...

Having the ability to sign in to the app as a call queue extension would be beneficial to those of us that have a call queue assigned as the Operator Extension and receive text messages to that call queue extension. In our case, we have all text m...

Could you please consider adding some audio files to the downloads option with RC approved music for ring tones and on hold/waiting calls? It would be nice to have more than the few options that are available at the moment.

Additional integration with Microsoft 365's Power Automate. I can envision small automatic scripts or larger applications leveraging the ability to send messages to individuals, groups, and teams via RC client or SMS. A PowerAutomate flow that mon...

When setting a custom rule for call handling under a call queue allow one of the options to include the option for the caller to press 9 to get to the phone directory so they can leave a message in the appropriate mail box. We would like to use th...

Hi. Our customer would like to add a personal contact numbers and include the extension number. However, there is no field for the extension number. Customer said that this would be more convenient for easily dialing the number and connecting to t...

Would like to add click to call widget.

As any 2FA mechanism it can harden the information shared within our Glip accounts and teams and it can prevent someone who guesses or brute forces our username/password to access this information. It can also a great marketing feature as a part o...

Ability to have a button on front of Mobile app instead of hunting through settings to silence phone. Nice option would also be able to set time for how long to silence manually in either 15 minute intervals selectable to forever. Maybe integrate ...