All ideas

Currently, when you hit the phone button on the app, it brings up 3 tabs. Dialpad, recents, voicemail. Allow the ability to decide which way you would like it to be seen. for example, allow recents to be the default instead of dialpad. It allows f...

Use Tasks for assignments and not clutter up the Messages/Conversations which can be used for immediate info sharing while the tasks can be on a separate page. Notifications of Task Due can be in Messages but not the whole box. This should be an o...

Having frequent issues when updating the credit card on file in the RC web portal on the billing address. It would be better if RC has an automated system that fix the issue with the billing address once the address was detected accurate. Even bet...

When trying to perform deep dive analyses on agent efficiency and effectiveness some of the most granular and thus most useful data can be queried from the Agent State History reporting API (https://developer.niceincontact.com/API/ReportingAPI#/Re...

In Hubspot, it has the a booking scheduler to clients, so that, like Calendly, they can pick a time from my calendar to meet. Zoom has this ability. I'd like RingCentral to have that power too. We can't let Zoom beat RingCentral, can we? I have at...

I just replaced a monitor connected to my computer, and now in RingCentral the screen numbering has been changed, when I attempt to share a screen. With the laptop display and two external monitors the screen numbering in Windows (1-2-3 left-to-...

Please add tan and brown as options for hands and people emojis. There are only whites available and that's a huge oversight.

It would be nice to see what time I missed a call. When I miss a call, I do not always receive the notification. Usually it shows the next day. It would be nice to know what time that person called.

Let agents see if there are others in their queue waiting to take calls so they can self-manage breaks and ensure coverage of calls.

would like to see different line charts for each user instead of aggregating all the data