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Customize options in phone tab on mobile app

Currently, when you hit the phone button on the app, it brings up 3 tabs. Dialpad, recents, voicemail. Allow the ability to decide which way you would like it to be seen. for example, allow recents to be the default instead of dialpad. It allows f...
Cheryl Murphy over 1 year ago in RingCentral Mobile App 0 Under review

Hide Tasks In Conversation Option

Use Tasks for assignments and not clutter up the Messages/Conversations which can be used for immediate info sharing while the tasks can be on a separate page. Notifications of Task Due can be in Messages but not the whole box. This should be an o...
Caroline Hardenbergh over 1 year ago in RingCentral Web/Desktop App 0 Under review

Automatic Billing address correction in the RC billing address database

Having frequent issues when updating the credit card on file in the RC web portal on the billing address. It would be better if RC has an automated system that fix the issue with the billing address once the address was detected accurate. Even bet...
Vince Vales Jr over 1 year ago in RingCentral Admin Portal 0 Under review

Cross Reference Call ID in Agent State History Reporting API

When trying to perform deep dive analyses on agent efficiency and effectiveness some of the most granular and thus most useful data can be queried from the Agent State History reporting API (
Seymour Liao over 1 year ago in Developer Platform and APIs 0 Under review

Add RingCentral to Hubspot's Meeting Scheduler

In Hubspot, it has the a booking scheduler to clients, so that, like Calendly, they can pick a time from my calendar to meet. Zoom has this ability. I'd like RingCentral to have that power too. We can't let Zoom beat RingCentral, can we? I have at...
Jake Boyce over 1 year ago in RingCentral Video 1 Under review

RC desktop video - align monitor numbering to match Windows

I just replaced a monitor connected to my computer, and now in RingCentral the screen numbering has been changed, when I attempt to share a screen. With the laptop display and two external monitors the screen numbering in Windows (1-2-3 left-to-...
Tim Downing over 1 year ago in RingCentral Video 0 Under review


Please add tan and brown as options for hands and people emojis. There are only whites available and that's a huge oversight.
Jacque Gelissen over 1 year ago in RingCentral Video 1 Already exists

Adding the time the missed call was received

It would be nice to see what time I missed a call. When I miss a call, I do not always receive the notification. Usually it shows the next day. It would be nice to know what time that person called.
Sarah Schram over 1 year ago in RingCentral Phone 0 Under review

Allow agents to view the other members of their queue and their status

Let agents see if there are others in their queue waiting to take calls so they can self-manage breaks and ensure coverage of calls.
Guest over 1 year ago in RingCentral Analytics 1 Already exists

Chart with multiple users

would like to see different line charts for each user instead of aggregating all the data
Guest over 1 year ago in RingCentral Analytics 1 Future consideration