All ideas

Guess I'm a RC Classic kind of guy. New RC app does not Beep when I get a new chat msg. I'm chatting all day with my students and will sometimes miss the red dot (new chat notification icon) on my screen in New RC app. Hate to stare at my screen a...

At the moment only the main fax sender/recipient will display the company fax number on outgoing fax messages. For every other user that sends a fax, the main phone number will be displayed instead of a fax number. This is an essential feature for...

When we phone out, our location on people's caller ID shows us located in a different city and province than where we are actually located. This is becoming a problem as people are sensitive to possible scams and/or want to deal with local compani...

A report that could show which tasks were completed by which user and how many tasks are left incomplete

In the RingCentral app the team messages, We have the main team message that everyone gets added to automatically. Anyone can delete anyone else's message in the company. There is no way to audit who deleted the message, and also no way to revoke ...

If we could have a Login hour report feature Per User available, that could help us focus on Indiviudal productivity and focus on under performing users.

There is no way to split audio or set up a “ride along” situation for training purposes.

Being logged in to RC for Salesforce and main RC desktop app: incoming calls cause both apps to ring at once

Currently the agent details table shows 'Inbound' and 'Answered' as the same number. I need to see how many calls were presented to the agent that they didn't answer / rejected so I can identify which agents aren't picking up / managing their status

Something happened either with Avaya or Ring Central this weekend and now all my phones need to be rebooted. Rather than asking and trusting the end users to do this, it would be most helpful if I could just execute a command in the control panel ...