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Ring For settings are Counter-Intuitive, described wrong?

When making the Ring For settings on a user's account the options don't work like they are described. In our case most users have a physical phone and a desktop app, and setting the app to Ring For 0 rings for 0 seconds does NOT do that. Worse, an...
John Oliphant over 1 year ago in RingCentral Admin Portal 0 Under review

Support breadcrumb structure in support site

I navigate to my support cases, select a case, the navigation puts me into 'system status'. This seems a web design error. My expectation on bread crumbs is that enable backward traversing, this is adjacent traversing.
Guest over 1 year ago in Developer Platform and APIs 1 Planned

Automatically share meeting recording with all participants invited

Automatically share recording with all participants invited, instead of having to manually go to the recording page then share. We have daily meetings that are recorded, not all employees can attend. Would like to have it automatically shared with...
Leanne K over 1 year ago in RingCentral Video 0 Under review

Warm Transfer to CCRN's

Yes, we can blind transfer to CCRN's, but not being able to transfer calls to our call centers is extremely inconveient.
Anthony Cherry over 1 year ago in RingCentral Phone 1 Under review

IVR option to play just an audio file

If we had an option on the IVR designer to play just an audio file then we could place that before a menu so that pressing # or * replays the menu but not the greeting. For example, audio file played when call is answered says "Hello and thank you...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Disable callers from being able to directly dial an extension

Adding this feature would force a caller to choose from one of the call queues that is set up. This helps to route the call better and to gather more accurate data.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

google chrome extension integrated with RC app web version

requesting for google chrome integration for the RC app web version in terms of templates.
John Ramirez over 1 year ago in RingCentral Web/Desktop App 1 Under review

Allow for custom Dial by Name greeting.

We have a professionally recorded dial by name greeting. Says the same thing but using the same voice we use for our auto attendant and on-hold recordings.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

"Add to Left Sidebar" Shortcuts & "Set Landing Page to..."

It's very aggravating not having a quick shortcut on the left sidebar area to access "Messages", and/or being unable to set my startup landing page to our Team Chat group. This would definitely benefit the app and it's users; not having to navigat...
Guest over 1 year ago in RingCentral Web/Desktop App 1 Under review

Call start times in hh:mm:ss.

In simple call logs, Analytics-Performance Reports and Analytics-QoS-Call logs, call start times are only given in hh:mm.
Gerard Juliano over 1 year ago in RingCentral Analytics 0 Planned