Customer Ideas Portal

The Salesforce adapter is showing the mask option even when it is disabled for the agent. It needs to hide this if it has been disabled in the agent role the way CMax does.

When none of the members of a call queue answer, it would be nice if we could transfer them to the auto attendant so they could try to navigate to whom they wish to speak with or choose to leave a voicemail. The only options are currently leave a ...

It would be really helpful if there could be somewhere where you could add a list of frequently used participants or contacts that you could choose from or that would auto populate when you started typing their name to add them to a RC meeting fro...

There needs to be an ability to save call log contacts to any contact list not just default to users personal list.

Summary I find that the proliferation of political, scams, and non-profit fundraising are flooding my voice mail. Also vendors and other contacts either fall out of favor or are superseded by new ones. I hope that RC will provide a way to manage b...

Almost all CC screens seem to be fixed size and do not expand as I expand the window. This is a common UI/UX feature in modern software.

After I load a list the only way to make a correction is to deactivate the list and reload a new list. It would be nice to have a UI that can be used to remove a record, edit a record (change SCORE),etc....

Create process for bulk adding call park features to presence settings on multiple users. Right now has to be added individually at user level. When dealing with 50 + extensions that is quite time consuming. If could be added to template or a bulk...

increase sales productivity while providing a better experience for customer

Bail bond agents bail software. Clients are sent a text message with a link to make a payment with their Credit Card. And agree to payment similar to a Credit Card Authorization form, Client recives a link to make a payment for their Bail Bond. So...