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Salesforce Adapter does not allow the removal of Mask

The Salesforce adapter is showing the mask option even when it is disabled for the agent. It needs to hide this if it has been disabled in the agent role the way CMax does.
Jacob Beach over 1 year ago in RingCentral Contact Center 0 Future consideration

Transfer unanswered queue calls to auto receptionist

When none of the members of a call queue answer, it would be nice if we could transfer them to the auto attendant so they could try to navigate to whom they wish to speak with or choose to leave a voicemail. The only options are currently leave a ...
Guest over 2 years ago in RingCentral Phone 0 Under review

Simplify invite participants on RC Rooms controller and scheduling display

It would be really helpful if there could be somewhere where you could add a list of frequently used participants or contacts that you could choose from or that would auto populate when you started typing their name to add them to a RC meeting fro...
Danielle Howes 9 months ago in RingCentral Rooms 0 Under review

Ability to add call log contacts to any list including global company list.

There needs to be an ability to save call log contacts to any contact list not just default to users personal list.
Marcus Troup 9 months ago in RingCentral Web/Desktop App 0 Under review

Provide a way to block delete contacts and voice mail.

Summary I find that the proliferation of political, scams, and non-profit fundraising are flooding my voice mail. Also vendors and other contacts either fall out of favor or are superseded by new ones. I hope that RC will provide a way to manage b...
Bill Marzahn 9 months ago in RingCentral Mobile App 0 Under review

On all UI screens make them expand as the available real estate expands.

Almost all CC screens seem to be fixed size and do not expand as I expand the window. This is a common UI/UX feature in modern software.
Will Snyder 9 months ago in RingCentral Contact Center 1 Future consideration

Dialer (PC) removal of records without deactivating an entire list

After I load a list the only way to make a correction is to deactivate the list and reload a new list. It would be nice to have a UI that can be used to remove a record, edit a record (change SCORE),etc....
Will Snyder 9 months ago in RingCentral Contact Center 1 Future consideration

Create process for bulk user call park add

Create process for bulk adding call park features to presence settings on multiple users. Right now has to be added individually at user level. When dealing with 50 + extensions that is quite time consuming. If could be added to template or a bulk...
Our Master Login Do Not Change 9 months ago in RingCentral Admin Portal 0 Under review

integration to hollander international pinnacle

increase sales productivity while providing a better experience for customer
Nick Bevilacqua 9 months ago in RingCentral Integrations 0 Under review

www.captira.com Pay by phone with a text message link

Bail bond agents bail software. Clients are sent a text message with a link to make a payment with their Credit Card. And agree to payment similar to a Credit Card Authorization form, Client recives a link to make a payment for their Bail Bond. So...
Albert Cano 9 months ago in RingCentral Mobile App 0 Under review