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Multiple fax numbers for one user

Businesses often have a backup fax number and it is pretty tedious to have to go between users to check both fax numbers since only one fax number is allowed per user. Would it be possible to add the function to allow multiple fax numbers for one ...
Danica Philadelphia 6 months ago in RingCentral Admin Portal 0 Under review

When DND status is changed on a hardphone, can you update the desktop app to show the same status?

Currently when a user puts DND on their hardphone, the desktop app says the user is offline and not DND. Can you make the desktop app reflect that the user is on DND when they put DND on their hardphone? We have a lot of users that only use the ha...
Stephanie Muston 6 months ago in RingCentral Phone 0 Under review

Choose default Tab in Teams 2.0 Integration

I'm using the Beta Teams 2.0 integration. For the most part I think it's great, however whenever you click into the RingCentral area it always loads one the Phone tab which shows calls history and the dialler. For us that's not much use and everyo...
Julian Appleby 6 months ago in RingCentral Integrations 0 Under review

Option for fax image to be attached to email notification of successful fax.

The pdf of the sent faxes have the information showing fax number time sent, etc. and are good proof of a timely fax. You can get it by downloading it from the app, but it would be nice if you had the option to just have the pdf images attached to...
Guest almost 3 years ago in RingCentral Phone 0 Under review

Performance Report Detail Trend

We would like to have the ability to compare KPIs day over day for the previous week. For us it is showing missed call % by user for each day of the week so we can track trend
Joey Van Duzee almost 2 years ago in RingCentral Analytics 0 Under review

Create folders for fax

It would be helpful if I was able to create folders on the fax tab to separate faxes by day month and even year as well as importance of the received fax. This will be helpful in terms of not deleting previous faxes that have been received and not...
Guest over 2 years ago in RingCentral Web/Desktop App 1 Under review

On-demand recording for specific users for both phone call and meetings

This will be helpful in complying to client's privacy. We should be able to choose what user extension can use on-demand recording for both phone calls and video meetings.
Guest over 2 years ago in RingCentral Admin Portal 0 Under review

Add a "Call Pop-Up" for Ring Central App when not on the foreground

Skype had a sweet feature where calls would appear in a pop-up window on the lower-left of the screen. This would be a nice feature to have, as many times the Ring Central app is minimized in the background and hard to find/answer calls on short n...
Matthew Pincoski over 3 years ago in RingCentral Web/Desktop App 0 Under review

Option to select single playback when using IVR menu

Right now the IVR default settings for the greeting is for it to be played three times before transferring the call to the next step. Is there a way you could change that to a single playback?
Jenny Remolacio almost 2 years ago in RingCentral Admin Portal 0 Under review

Create an option to remove the apps tab in the RingCentral application

Currently the apps tab is tied to the messaging feature. The only way to remove the apps option is to remove messaging from an account. It would be helpful if these were separate so that I can control whether users are allowed to add apps to their...
Lily Eriksen over 1 year ago in RingCentral Web/Desktop App 0 Under review